I wanted to ask for an exception to the all sales final rule because the Betula Vinja f...

GetHuman1432448's customer service issue with Mercari from October 2018

2 views
 | 
1718 similar
 | 
0 following
Help with my Mercari issue
First: share to improve GetHuman1432448's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1432448's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1432448 will want to follow the link below to head to their help center. We will check on GetHuman1432448 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1432448 may need:
Name, Order number, Billing address, and Email address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1432448's own words
I wanted to ask for an exception to the all sales final rule because the Betula Vinja footwear is defective. The straps between the toes is twisted and it cuts into my skin making it's unbearable to walk in. I know that it is my mistake i rated before trying it on. I rated based on fast delivery. I honestly wouldn't think that a slipper type footwear in it's original box would be defective.**I've contacted the seller and she is willing to take back the return but said it's up to Mercari to accept my return.**I told the seller with good conscious I feel it's wrong for me to resell to someone else. Please please allow me this one time return courtesy. I paid $** for it and this is a lesson learned for in the future about trying on before rating. **Again the seller is willing to take back the item and give a refund but it's up to Mercari for approval or not.**I hope you'll be able to honor my one time request. This is my first time purchase on Mercari.**Thank you,*Shirlen
GetHuman1432448 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1432448 fixed the problem
We are waiting for GetHuman1432448 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1432448 fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman1432448
Oct 27th, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 1718 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1432448 started working on this issue
Oct 27th, 2018 8:45pm