I wanted to ask for an exception to the all sales final rule because the Betula Vinja f...

GetHuman1432448's customer service issue with Mercari from October 2018

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The issue in GetHuman1432448's own words
I wanted to ask for an exception to the all sales final rule because the Betula Vinja footwear is defective. The straps between the toes is twisted and it cuts into my skin making it's unbearable to walk in. I know that it is my mistake i rated before trying it on. I rated based on fast delivery. I honestly wouldn't think that a slipper type footwear in it's original box would be defective.**I've contacted the seller and she is willing to take back the return but said it's up to Mercari to accept my return.**I told the seller with good conscious I feel it's wrong for me to resell to someone else. Please please allow me this one time return courtesy. I paid $** for it and this is a lesson learned for in the future about trying on before rating. **Again the seller is willing to take back the item and give a refund but it's up to Mercari for approval or not.**I hope you'll be able to honor my one time request. This is my first time purchase on Mercari.**Thank you,*Shirlen
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Customer service issue
Reported by GetHuman1432448
Oct 27th, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 1718 others
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GetHuman1432448 started working on this issue
Oct 27th, 2018 8:45pm