I received a badly damaged checkbook cover. Mercari credited my account with credits. I...

GetHuman1402327's customer service issue with Mercari from October 2018

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GetHuman1402327's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1402327 will want to follow the link below to head to their help center. We will check on GetHuman1402327 later to make sure it's all set or try to help escalate.
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Name, Order number, Billing address, and Email address
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1402327's own words
I received a badly damaged checkbook cover. Mercari credited my account with credits. I do not want credits. I WANT A REFUND TO MY ORIGINAL FORM OF PAYMENT AS STATED ON MERCARI.
GetHuman1402327 did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman1402327
Oct 24th, 2018 - 5 mons ago
I have an issue with Mercari too
Not resolved
Seen by 6 customers so far
Similar issue to 1617 others
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Timeline
GetHuman1402327 started working on this issue
Oct 24th, 2018 10:32am