I'm unable to get push notifications for messages from Mercari, even though I have that...

GetHuman-lishoo's customer service issue with Mercari from October 2018

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The issue in GetHuman-lishoo's own words
I'm unable to get push notifications for messages from Mercari, even though I have that setting on. I have notifications available for likes and those do show up, so I'm not sure why messages don't. Please help! I'm losing sales because I don't see messages quick enough.
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Mercari

Customer service issue
Reported by GetHuman-lishoo
Oct 20th, 2018 - 9 mons ago
I have an issue with Mercari too
Not resolved
Seen by 5 customers so far
Similar issue to 1486 others
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Timeline
GetHuman-lishoo started working on this issue
Oct 20th, 2018 4:13am