I’m relatively new to this site I bought items before that I absolutely love of the pas...

GetHuman1377582's customer service issue with Mercari from October 2018

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The issue in GetHuman1377582's own words
I’m relatively new to this site I bought items before that I absolutely love of the past month I have purchased around ** to ** items. With that being said * Item was misrepresented in my opinion. Prior to this transaction I never had a bad experience and wasn’t fully understanding how I was supposed to handle it. Because of the all sales are final thing there was no other way for me to contact anyone, which honestly is terrible because with Amazon and eBay you have the option to talk to someone on the phone or at least email your concerns or complaints. Which ultimately helps most mobile app become a better site and safer environment with giving positive feedback or constructive criticism. I opened the construction paper package that the seller created which look completely unprofessional and the outside of the item was in good shape or so I thought but I didn’t realize that The cream on the inside had air trapped underneath it. So the product appeared to have more in it and did not. There was also a hairy in it. Aside from it being overwhelmingly smaller than I expected it was opened and it was a used product. That was supposed to be a “sample” but literally was almost already gone. Honestly I would love my money back but I didn’t think that would occur but I did write a negative review. I hope that in the Mercari would A) implement more safety guards for both buyers and sellers. B) put an other option for contacting mercari C) And do something about the misrepresentation of products because in the case of the seller she did put that it was a sample but because the definition of sample is so broad as well as the fact that the product is used and not sanitary it’s not right. I think this site is so much better than Ebay in the some ways but it kind of feels like the wild wild West in the sense of it and doesn’t feel regulated.
GetHuman1377582 did not yet indicate what Mercari should do to make this right.
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Customer service issue
Reported by GetHuman1377582
Oct 19th, 2018 - 3 mons ago
I have an issue with Mercari too
Seen by 3 customers so far
Similar issue to 1473 others
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GetHuman1377582 started working on this issue
Oct 19th, 2018 7:26pm
GetHuman1377582 indicated the issue is not fixed yet.
Oct 19th, 2018 7:30pm