I’m relatively new to this site I bought items before that I absolutely love of the pas...

GetHuman1377582's customer service issue with Mercari from October 2018

Help with my Mercari issue
The issue in GetHuman1377582's own words
I’m relatively new to this site I bought items before that I absolutely love of the past month I have purchased around ** to ** items. With that being said * Item was misrepresented in my opinion. Prior to this transaction I never had a bad experience and wasn’t fully understanding how I was supposed to handle it. Because of the all sales are final thing there was no other way for me to contact anyone, which honestly is terrible because with Amazon and eBay you have the option to talk to someone on the phone or at least email your concerns or complaints. Which ultimately helps most mobile app become a better site and safer environment with giving positive feedback or constructive criticism. I opened the construction paper package that the seller created which look completely unprofessional and the outside of the item was in good shape or so I thought but I didn’t realize that The cream on the inside had air trapped underneath it. So the product appeared to have more in it and did not. There was also a hairy in it. Aside from it being overwhelmingly smaller than I expected it was opened and it was a used product. That was supposed to be a “sample” but literally was almost already gone. Honestly I would love my money back but I didn’t think that would occur but I did write a negative review. I hope that in the Mercari would A) implement more safety guards for both buyers and sellers. B) put an other option for contacting mercari C) And do something about the misrepresentation of products because in the case of the seller she did put that it was a sample but because the definition of sample is so broad as well as the fact that the product is used and not sanitary it’s not right. I think this site is so much better than Ebay in the some ways but it kind of feels like the wild wild West in the sense of it and doesn’t feel regulated.
GetHuman1377582 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1377582 fixed the problem
We are waiting for GetHuman1377582 to fix the problem and share the solution with the rest of us customers.
Please help with my Mercari issue
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Mercari email you?
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman1377582
Oct 19th, 2018 - a mon ago
I have an issue with Mercari too
Fixed
Seen by 3 customers so far
Similar issue to 1473 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address
Timeline
GetHuman1377582 started working on this issue
Oct 19th 7:26pm
GetHuman1377582 indicated the issue is not fixed yet.
Oct 19th 7:30pm