Hi, **I purchased an Item, item ID* *m**************I received it today, and I am not h...

GetHuman-cakbary's customer service issue with Mercari from September 2018

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Hi, **I purchased an Item, item ID* *m**************I received it today, and I am not happy with my purchase. Apparently, the condition states “Poor”, but the item is misrepresented. I did not notice that the item’s condition was listed as “poor”, because the pictures of the items appeared to nice. **In the description, the buyer states that , “some are missing stones or backings…great bundle for crafting or jewelry making.” **The item was NASTY. It came in a ziplock, and all of the items were covered in some kind of powdery film. I dumped it on my floor, and some kind of nasty powder came out of the bag. The jewelry leaves an odor on your hand and a film. It’s disgusting, even to touch. These items should have been thrown away by seller. It is wrong to sell them. they are a health hazard. The items were compeletely misrepresented in the pictures vs what I received. In the pictures, the jewelry appears to be fairly clean, and I did not expect a bunch of nasty old dust and dirt to be in the bag with the jewelry. I dumped the jl. I was scared to breathe this in old dusty powder in, and I had to get my * year old son to run out of the way real quick. *Also, the majority of the jewelry were missing stones, and all of it is faded and the majority CAN NOT be used for CRAFTING OR JEWELRY MAKING. **The person was deceptive in their pictures and descriptions. I would like a refund on this nasty disgusting bag of waste. **All of it will be going in the trash, unless I need to ship it back in order to get a refund. ***Please help!!!**Thank you
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Mercari

Customer service issue
Reported by GetHuman-cakbary
Sep 25th, 2018 - 2 mons ago
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GetHuman-cakbary started working on this issue
Sep 25th 7:50pm