I sold something sent it out it was returned. I was told I could reuse my label which m...

GetHuman1170650's customer service issue with Mercari from September 2018

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The issue in GetHuman1170650's own words
I sold something sent it out it was returned. I was told I could reuse my label which made the tracking number the same. There is no update on my package it still says it was returned. I do not have the package. I messaged the buyer twice to see if she received it and no response. I believe she received the package but you have not released the funds. I’ve emailed about this issue * rimes now and still have not got a resolution
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Mercari

Customer service issue
Reported by GetHuman1170650
Sep 20th, 2018 - 6 mons ago
I have an issue with Mercari too
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Seen by 2 customers so far
Similar issue to 1134 others
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Timeline
GetHuman1170650 started working on this issue
Sep 20th, 2018 2:09pm