I sold something sent it out it was returned. I was told I could reuse my label which m...
GetHuman1170650's customer service issue with Mercari from September 2018
Help with my Mercari issue
First: share to improve GetHuman1170650's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1170650's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1170650 will want to follow the link below to head to their help center. We will check on GetHuman1170650 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1170650 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman1170650's own words
I sold something sent it out it was returned. I was told I could reuse my label which made the tracking number the same. There is no update on my package it still says it was returned. I do not have the package. I messaged the buyer twice to see if she received it and no response. I believe she received the package but you have not released the funds. I’ve emailed about this issue * rimes now and still have not got a resolution
GetHuman1170650 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman1170650 fixed the problem
We are waiting for GetHuman1170650 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.