Purchase a painting on canvas from Rachel Bradley apartment h **** Greentree Court Tall...
GetHuman1154350's customer service issue with Mercari from September 2018
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Help with my Mercari issue
GetHuman1154350's next move: find and follow the right step-by-step guide.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1154350 will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1154350 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Mercari has better answers for you: Mercari Help Center
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Name, Order number, Billing address, and Email address
The issue in GetHuman1154350's own words
Purchase a painting on canvas from Rachel Bradley apartment h **** Greentree Court Tallahassee Florida ***** my UPS tracking number is ***-***-********** **** **** ***When I received my package I opened it inside was the arrow on canvas it was destroyed I immediately contacted mercari have not heard back said that they are overwhelmed that they would get back with me they're trying to get me to rate the product but I am not doing it due to the fact that I know once I do that I don't get a refund someone needs to do something about them getting back to their customers because if they don't I find that to be a rip-off and I will just discontinue using the service I will file a complaint with the Better Business Bureau they owe me $** and I expect it in my bank account same way I paid for it through my debit card ASAP thank you
GetHuman1154350 did not yet indicate what Mercari should do to make this right.
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