I have been waiting on my purse to be sent back for * days now and Mercari has not appr...

GetHuman-macymsor's customer service issue with Mercari from September 2018

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GetHuman-macymsor's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-macymsor will want to follow the link below to head to their help center. We will check on GetHuman-macymsor later to make sure it's all set or try to help escalate.
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-macymsor's own words
I have been waiting on my purse to be sent back for * days now and Mercari has not approved the buyers request for a refund. I need the money or the purse but nothing has been done. The buyer is also frustrated with how long it’s taking.
GetHuman-macymsor did not yet indicate what Mercari should do to make this right.
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Mercari

Customer service issue
Reported by GetHuman-macymsor
Sep 10th, 2018 - 10 mons ago
I have an issue with Mercari too
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Seen by 5 customers so far
Similar issue to 1057 others
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Timeline
GetHuman-macymsor started working on this issue
Sep 10th, 2018 9:08pm