I have found it nearly impossible to contact Mercari so I hope this works. I’m disappoi...

GetHuman1040180's customer service issue with Mercari from August 2018

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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1040180's own words
I have found it nearly impossible to contact Mercari so I hope this works. I’m disappointed with how returns are handled and how the seller is left in the dark. A buyer requested a return for an item I sold them and the only notification I received was that *-* days I would see if it was approved. I messaged the buyer, who did not respond, and then I became aware that the refund was approved. I’m frustrated that I am unaware of what the buyer is even claiming is wrong with the item and that I will apparently never know. Nothing was wrong with the item as can be seen in photos. This is just another reason why I continuously choose Poshmark over Mercari. Poshmark actually protects their sellers.
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Mercari

Customer service issue
Reported by GetHuman1040180
Aug 27th, 2018 - 3 mons ago
I have an issue with Mercari too
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Seen by 3 customers so far
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GetHuman1040180 started working on this issue
Aug 27th 2:25am