I bought a red desk lamp. I received it on ** August ****. I was brand new. It came BRO...

GetHuman-peacup's customer service issue with Mercari from August 2018

Help with my Mercari issue
The issue in GetHuman-peacup's own words
I bought a red desk lamp. I received it on ** August ****. I was brand new. It came BROKEN. The problem is when I opened it, about * inches of the plastic housing broke off. The lamp WAS NOT WRAPPED, PADDED OR NO STYROFOAM PACKING!!* The only thing else was a light bulb laying loose. The light bulb wasn't even secured. The lamp & bulb were the ONLY THINGS in the box. The only way a customer can contact Mercari is if you're problem is one they have listed. Which they didn't. I was unable to text. I called today before closing. I was put on hold then the recording said, NO ONE WAS AVAILABLE TO HELP ME. I TRIED TO CONTACT THE EMAIL THE RECORDING RATTLED OFF. I wanted to tell them the way the vendor treats their paying customers. This is the first problem I've had. I paid $*.** for shipping & the vendor DID NOTHING to protect the item for shupping. If they only took the time to wrap it up, I'm sure it wouldn't have been broken. I like the item. But I think something should be done. Mercari gives you only ** hours to remedy the situation. Please help!
GetHuman-peacup did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-peacup fixed the problem
We are waiting for GetHuman-peacup to fix the problem and share the solution with the rest of us customers.
Please help with my Mercari issue
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Mercari email you?
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman-peacup
Aug 11th, 2018 - 8 mons ago
I have an issue with Mercari too
Fixed
Seen by 3 customers so far
Similar issue to 802 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address
Timeline
GetHuman-peacup started working on this issue
Aug 11th, 2018 2:53am
GetHuman-peacup indicated the issue is not fixed yet.
Aug 11th, 2018 2:59am