I have a seller who is trying to get a refund for an item I sold them. The item was as...

GetHuman-nmiddlet's customer service issue with Mercari from July 2018

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The issue in GetHuman-nmiddlet's own words
I have a seller who is trying to get a refund for an item I sold them. The item was as described because it was brand new only worn one time for an hour. The size was verified via my online order from lululemon. The only reason I can think of that’s she’s requesting a refund is for a reason that’s not a mistake on my end. I haven’t heard anything from mercari and I have messaged the seller to ask why they are wanting a refund with now answer. I would really like to have some sort of explanation because right now she’s has a shirt and I haven’t been paid for it. She requested the refund on the July **nd and I still haven’t heard back from anyone. *Thank you *Nicole Middleton *m*********** This is my receipt number for the item.
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Mercari

Customer service issue
Reported by GetHuman-nmiddlet
Jul 25th, 2018 - 10 mons ago
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Seen by 6 customers so far
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Timeline
GetHuman-nmiddlet started working on this issue
Jul 25th, 2018 8:56pm
GetHuman-nmiddlet indicated the issue is not fixed yet.
Jul 26th, 2018 1:34am
GetHuman-nmiddlet indicated the issue is not fixed yet.
Jul 26th, 2018 11:05pm
GetHuman-nmiddlet indicated the issue is not fixed yet.
Jul 27th, 2018 12:12am