I recently sold my Iphone * plus on your app. My buyer is wanting a refund. First he is...

GetHuman916060's customer service issue with Mercari from July 2018

665 similar
0 following
Help with my Mercari issue
First: share to improve GetHuman916060's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman916060's next move: try the Mercari help center again.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman916060 will want to follow the link below to head to their help center. We will check on GetHuman916060 later to make sure it's all set or try to help escalate.
The issue in GetHuman916060's own words
I recently sold my Iphone * plus on your app. My buyer is wanting a refund. First he is saying that the phone has a yellow line on my screen however it did not when I sent it. I put in detail that it had the scratch on the top left corner and that was it. Then he said that he did not recieve a charger, earphones, or box.. I never said or put anywhere that those were included. He was very much aware I did not have those to send or that they were not included with the phone. The shipping was a little delay but I also talked to him and let him know when the phone was going to be shipped. Also, after checking the shipping delivery I asked him making sure he got it because it said delivered * days ago and he never responded so I asked him to rate it so the money would transfer. That is not rushing him. This does not need to be refunded because first off I sent it very clean and my phone would now be coming back to me with a yellow line supposedly?? And he very much new it was phone only. And I even brought the price down for him... can someone please contact me as soon as possible.
GetHuman916060 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman916060 fixed the problem
We are waiting for GetHuman916060 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman916060 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman916060
Jul 25th, 2018 - 10 mons ago
I have an issue with Mercari too
Not resolved
Seen by 2 customers so far
Similar issue to 665 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address
GetHuman916060 started working on this issue
Jul 25th, 2018 5:15pm