The buyer made request to cancel purchase then change mind, want to keep the purchase...
GetHuman-bluemand's customer service issue with Mercari from July 2018
Help with my Mercari issue
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Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bluemand will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bluemand can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Mercari has better answers for you: Mercari Help Center
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman-bluemand's own words
The buyer made request to cancel purchase then change mind, want to keep the purchase. She undone her cancel request. Is there anything I should do or just go ahead and ship the item to her? *I ask because it said a if seller don’t do anything the transaction will be cancel and find return to buyer. I do not want to ship my item and then not get pay. I am planning to ship tomorrow which is over ** hours of the purchase.
GetHuman-bluemand did not yet indicate what Mercari should do to make this right.
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