First issue, my order is reading "still in transit" and I cannot ask for a return on my...

GetHuman-sitherep's customer service issue with Mercari from June 2018

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-sitherep's own words
First issue, my order is reading "still in transit" and I cannot ask for a return on my item. Second issue, I am requesting a return and refund since my item was not as described by the seller. Seller had listed bag as large and highlighted that on the item description and had another bag with a description mini, so I gather the seller knew the difference* however my item arrived and was not as described and if it had been described correctly I would not have purchased this smaller bag.
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Mercari

Customer service issue
Reported by GetHuman-sitherep
Jun 28th, 2018 - 10 mons ago
I have an issue with Mercari too
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Seen by 4 customers so far
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Timeline
GetHuman-sitherep started working on this issue
Jun 28th, 2018 3:39pm
GetHuman-sitherep confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 9:07pm