I sold my first item on Mercari. it was listed as "iphone *s for parts". The buyer is M...

GetHuman-gogddoug's customer service issue with Mercari from June 2018

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The issue in GetHuman-gogddoug's own words
I sold my first item on Mercari. it was listed as "iphone *s for parts". The buyer is Maria Perez. The price $**. ITEM ID: m***********. I mailed the item on my own and need to change tracking number. Please help. tracking provided by Mercari was not used. I am being charged any way. please credit my account $*.**. *Old tracking number-*******************************NEW TRACKING NUMBER--*********************************
GetHuman-gogddoug did not yet indicate what Mercari should do to make this right.
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How GetHuman-gogddoug fixed the problem
using the "help center" in the app worked.
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Mercari

Customer service issue
Reported by GetHuman-gogddoug
Jun 15th, 2018 - 9 mons ago
I have an issue with Mercari too
Fixed
Seen by 20 customers so far
Similar issue to 454 others
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Timeline
GetHuman-gogddoug started working on this issue
Jun 15th, 2018 3:23am
GetHuman-gogddoug confirmed the issue is fixed. Hooray!
Jun 16th, 2018 3:17pm