I had placed an order on mercari from gymnasticsgirl* in May sometime. It had been...

GetHuman778155's customer service issue with Mercari from June 2018

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The issue in GetHuman778155's own words
I had placed an order on mercari from gymnasticsgirl* in May sometime. It had been * * days since she confirmed shipment. I had asked her when she was gonna ship it bc the shipping information wasn’t updating. She said she put it in a envelope and stamped it. I reached out to mercari Bc it’s mercari a rules that it had to have a valid tracking number. The order got cancelled. Than she sent me a message on mercari on one of my other listings to tell me that she had already sent it to me and would I mail it back to her since I cancelled it. At this point, mercari said that if I got it, I could keep it. Fast forwards to yesterday. She hand wrote me a letter asking me for money, which is against mercari rules. She claimed that it got delivered on June *nd but I never got the package. For all I know, she could have shipped someone else’s package and printed that receipt. She’s asking me for money that I don’t owe her. I didn’t get the package so I’m not paying it. I’d like some resolution. If you could help, that would be helpful. *Many thanks,*Kristina
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Mercari

Customer service issue
Reported by GetHuman778155
Jun 12th, 2018 - 9 mons ago
I have an issue with Mercari too
Fixed
Seen by 8 customers so far
Similar issue to 433 others
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GetHuman778155 started working on this issue
Jun 12th, 2018 9:08pm
GetHuman778155 indicated the issue is not fixed yet.
Jun 12th, 2018 10:30pm
GetHuman778155 indicated the issue is not fixed yet.
Jun 12th, 2018 10:31pm