I had placed an order on mercari from gymnasticsgirl* in May sometime. It had been...
GetHuman778155's customer service issue with Mercari from June 2018
Help with my Mercari issue
The issue in GetHuman778155's own words
I had placed an order on mercari from gymnasticsgirl* in May sometime. It had been * * days since she confirmed shipment. I had asked her when she was gonna ship it bc the shipping information wasn’t updating. She said she put it in a envelope and stamped it. I reached out to mercari Bc it’s mercari a rules that it had to have a valid tracking number. The order got cancelled. Than she sent me a message on mercari on one of my other listings to tell me that she had already sent it to me and would I mail it back to her since I cancelled it. At this point, mercari said that if I got it, I could keep it. Fast forwards to yesterday. She hand wrote me a letter asking me for money, which is against mercari rules. She claimed that it got delivered on June *nd but I never got the package. For all I know, she could have shipped someone else’s package and printed that receipt. She’s asking me for money that I don’t owe her. I didn’t get the package so I’m not paying it. I’d like some resolution. If you could help, that would be helpful. *Many thanks,*Kristina
GetHuman778155 did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman778155 fixed the problem
We are waiting for GetHuman778155 to fix the problem and share the solution with the rest of us customers.
Please help with my Mercari issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.