When I want to purchase item, it asks for two different amount to verify my card. Howev...

GetHuman-aytenolm's customer service issue with Mercari from June 2018

Help with my Mercari issue
When I want to purchase item, it asks for two different amount to verify my card. However, when I check my bank account, i only see one autorization amount made by mercari, which is $*.** and when I entered this amount, it is giving an error which says parameters are missing. So, i was wondering how I can fix this problem and start purchesing my orders
I trust that Mercari will make this right and come up with a resolution that is fair.
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Mercari

Customer service issue
Reported by GetHuman-aytenolm
Jun 6th, 2018 - 2 mons ago
I have an issue with Mercari too
Fixed
Seen by 5 customers so far
Similar issue to 418 others
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Timeline
GetHuman-aytenolm started working on this issue
Jun 6th 7:33pm
GetHuman-aytenolm indicated the issue is not fixed yet.
Jun 6th 8:54pm