© GetHuman Inc.

I sold *.** grams of **k & **k gold for scrap that I bought from a reputable jeweler...

GetHuman-amobbs's customer service issue with Mercari from June 2018

1 view
 | 
20 similar
 | 
0 following
Help with my Mercari issue
First: share to improve GetHuman-amobbs's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-amobbs's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-amobbs will want to follow the link below to head to their help center. We will check on GetHuman-amobbs later to make sure it's all set or try to help escalate.
Mercari Help Center
Before contacting them, items GetHuman-amobbs may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman-amobbs's own words
I sold *.** grams of **k & **k gold for scrap that I bought from a reputable jeweler. The lady who who bought it said that one ring was tested and was marked as **k rolled gold plate. She said that she took it to a pawn shop and had it acid tested and that a weighed * grams. I asked her to please, send pictures of the stamp on the ring and a picture of it on a scale. She told me to give her ** minutes and she would show me pictures from one of her auctions. I then copied and pasted from her message exactly how it was tried to search for the listing of the ring and i cannot find anything. I know that everything that I listed and sold was solid gold because I bought it from a reputable jeweler here in town. I'm not sure what to do because I cannot find any pictures on this lady about the ring?.
GetHuman-amobbs did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-amobbs fixed the problem
We are waiting for GetHuman-amobbs to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Hi bought a phone from the mercari app. And I received the phone. And the cond...The phone I bought on Mercari is a stolen phone.Banned from Mercari for having multiple account. I want to get back to selling to...I would like Mercari to send me the ****pping label for an item that sold. I thou...I sold some doll parts and a return was requested by the buyer. Mercari said mess...Mercari just gave buyer a refund for brand new pants that buyer claims were torn...https:**static-mercariapp-com.akamaized.net*thumb*photos*m*************.jpg...I sold a pair of Dior sungl***es to a buyer who asked for a refund on the *rd day...my listings were removed for no reason the email stated because of postal regulat...
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Mercari email you?
This email address isn't valid
Follow this issue
See how GetHuman-amobbs fixes it.
This email address isn't valid

Mercari

Customer service issue
Reported by GetHuman-amobbs
Jun 1st, 2018 - 8 mons ago
I have an issue with Mercari too
Not resolved
Seen by 1 customer so far
Similar issue to 20 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-amobbs started working on this issue
Jun 1st, 2018 9:19pm
  1. Company Contact Info › 
  2. Mercari › 
  3. Customer issues › 
  4. I sold *.** grams of **k & **k gold...