I sold *.** grams of **k & **k gold for scrap that I bought from a reputable jeweler...

GetHuman-amobbs's customer service issue with Mercari from June 2018

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The issue in GetHuman-amobbs's own words
I sold *.** grams of **k & **k gold for scrap that I bought from a reputable jeweler. The lady who who bought it said that one ring was tested and was marked as **k rolled gold plate. She said that she took it to a pawn shop and had it acid tested and that a weighed * grams. I asked her to please, send pictures of the stamp on the ring and a picture of it on a scale. She told me to give her ** minutes and she would show me pictures from one of her auctions. I then copied and pasted from her message exactly how it was tried to search for the listing of the ring and i cannot find anything. I know that everything that I listed and sold was solid gold because I bought it from a reputable jeweler here in town. I'm not sure what to do because I cannot find any pictures on this lady about the ring?.
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Mercari

Customer service issue
Reported by GetHuman-amobbs
Jun 1st, 2018 - 5 mons ago
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GetHuman-amobbs started working on this issue
Jun 1st 9:19pm