I purchased two pug pillows from Meghan Archer. ID Number m***********. The cost of th...

GetHuman-frnyhgh's customer service issue with Mercari from May 2018

Help with my Mercari issue
The issue in GetHuman-frnyhgh's own words
I purchased two pug pillows from Meghan Archer. ID Number m***********. The cost of the two items was **.** with free shipping. The package has yet to be received and I got a notice in my mailbox at home that there is $*.** postage due on the package yesterday. I have messaged the seller but have not heard back from her. I want the pillows but since the posting had free ship, I don't feel like I should have to pay shipping on this package. I think the seller should compensate me for the cost listed above that the post office advises needs to be collected before I can pick up the package.
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Mercari

Customer service issue
Reported by GetHuman-frnyhgh
May 24th, 2018 - 6 mons ago
I have an issue with Mercari too
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Seen by 4 customers so far
Similar issue to 506 others
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GetHuman-frnyhgh started working on this issue
May 24th 6:37pm
GetHuman-frnyhgh indicated the issue is not fixed yet.
May 25th 9:49pm
GetHuman-frnyhgh indicated the issue is not fixed yet.
May 26th 1:47am