I bought a poster from a seller on the app, I was very excited for it. When it came on...

GetHuman-paigewar's customer service issue with Mercari from May 2018

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The issue in GetHuman-paigewar's own words
I bought a poster from a seller on the app, I was very excited for it. When it came on the mail the box was crushed and the poster was bent up and creased. I messaged my seller and explained the situation, she said she didn’t have the money to send me an new one, she asked me to go ahead and rate her so she could use that money to replace it. I rated her then went to message her to say thank you only to find that she blocked me. I gave her a great rating and she blocked me. Now I am stuck with a bad item (this was a gift by the way). Please help me get my money back.
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Mercari

Customer service issue
Reported by GetHuman-paigewar
May 22nd, 2018 - 6 mons ago
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GetHuman-paigewar started working on this issue
May 22nd 8:59pm