Can I "get by with a little help from a friend?"

GetHuman706695's customer service issue with Mercari from May 2018

Help with my Mercari issue
The issue in GetHuman706695's own words
Request a shipping label for item that is *.* lbs.*Originally I thought I could mail it myself but was wrong. ... I would like Mercari to send me the shipping label for an item that sold. I thought I could manage the shipping myself but I was wrong. **Billing Address **** Hawkins Ct. Tracy CA ******Alternative *** Ramona Way San Leandro CA ******Thank you for your assistance.
Mercari doesn't realize I made a mistake.
I would appreciate if Mercari could issue a shipping label a for item that is *.* lbs.
I haven't been a Mercari seller for too long although I have a decent "track record".
I've researched the FAQ & alternative ways to get item shipped and feel Mercari has the best option available.
I have an issue with Mercari too
How GetHuman706695 fixed the problem
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Mercari

*Item ID* m***********.
Customer service issue
Reported by GetHuman706695
May 22nd, 2018 - 6 mons ago
I have an issue with Mercari too
Fixed
Seen by 12 customers so far
Similar issue to 33 others
0 customers following this
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Timeline
GetHuman706695 started working on this issue
May 22nd 1:54am
GetHuman706695 indicated the issue is not fixed yet.
May 23rd 3:57am