My package was lost through USPS and you guys cancelled my transaction and told my I ne...

GetHuman-abrams_k's customer service issue with Mercari from June 2018

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The issue in GetHuman-abrams_k's own words
My package was lost through USPS and you guys cancelled my transaction and told my I needed to file a claim with them... refunded the buyer and I was stuck with nothing ... can’t file a claim with USPS because the tracking number is no longer valid and essential insured through USPS .. most trouble I’ve ever had just to ship a **** item... if I don’t get my money issued to me I will never use this app again and give bad reviews...
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Mercari

Customer service issue
Reported by GetHuman-abrams_k
Jun 3rd, 2018 - 4 mons ago
I have an issue with Mercari too
Fixed
Seen by 8 customers so far
Similar issue to 389 others
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Timeline
GetHuman-abrams_k started working on this issue
Jun 3rd 8:32pm
GetHuman-abrams_k indicated the issue is not fixed yet.
Jun 3rd 8:34pm
GetHuman-abrams_k indicated the issue is not fixed yet.
Jun 5th 1:26am