I am a seller trying to get mercari or buyer to reply. It's been over a week. Buyer ask...

GetHuman677696's customer service issue with Mercari from May 2018

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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman677696's own words
I am a seller trying to get mercari or buyer to reply. It's been over a week. Buyer ask for a refund and return item. I responded to buyer as your supposed to. The order status still says under review. Buyer did not send items back. No IN TRANSIT or DELIVERED information to go on. Please help me resolve this. I want my payment please. It was more than $**.
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Mercari

Customer service issue
Reported by GetHuman677696
May 13th, 2018 - a yr ago
I have an issue with Mercari too
Not resolved
Seen by 46 customers so far
Similar issue to 559 others
4 customers following this
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Timeline
GetHuman677696 started working on this issue
May 13th, 2018 1:03am