I sold some doll parts and a return was requested by the buyer. Mercari said message th...
GetHuman677696's customer service issue with Mercari from May 2018
Help with my Mercari issue
GetHuman677696's next move: find and follow the right step-by-step guide.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman677696 will need to dig through the advice provided by Mercari, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman677696 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Mercari has better answers for you: Mercari Help Center
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman677696's own words
I sold some doll parts and a return was requested by the buyer. Mercari said message the customer. I did. She hasn't responded and it's been a week since the return request even though it's under review. I haven't heard anything from the customer or mercari. BTW, the customer didn't return my items. I would like to to resolve and get paid since it's been so long and the customer hasn't responded.
GetHuman677696 did not yet indicate what Mercari should do to make this right.
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