I sold some doll parts and a return was requested by the buyer. Mercari said message th...

GetHuman677696's customer service issue with Mercari from May 2018

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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
I sold some doll parts and a return was requested by the buyer. Mercari said message the customer. I did. She hasn't responded and it's been a week since the return request even though it's under review. I haven't heard anything from the customer or mercari. BTW, the customer didn't return my items. I would like to to resolve and get paid since it's been so long and the customer hasn't responded.
I trust that Mercari will make this right and come up with a resolution that is fair.
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Mercari

Customer service issue
Reported by GetHuman677696
May 12th, 2018 - 3 mons ago
I have an issue with Mercari too
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Seen by 15 customers so far
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Timeline
GetHuman677696 started working on this issue
May 12th 8:14am
GetHuman677696 shared this issue with friends on Facebook
May 12th 8:16am
GetHuman677696 indicated the issue is not fixed yet.
May 13th 1:09am
GetHuman677696 indicated the issue is not fixed yet.
May 13th 1:19am
GetHuman677696 indicated the issue is not fixed yet.
May 13th 9:21am
GetHuman677696 indicated the issue is not fixed yet.
May 13th 9:22am
GetHuman677696 confirmed the issue is fixed. Hooray!
May 16th 12:49pm