i cant get ahold of the seller. i havent received a confermation email. - i ordered a J...

GetHuman-dwendy's Cancel or change order issue with Mercari from April 2018

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Before contacting them, items GetHuman-dwendy may need:
Name, Order number, Billing address, and Email address
GetHuman-dwendy's next move: go to the Mercari help center.
Mercari doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dwendy will want to follow the link below to head to their help center. We will check on GetHuman-dwendy later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-dwendy's own words:
i ordered a JAFRA tender moments colonge and i nevr received a email comfermation. its been about * weeks. ... i cant get ahold of the seller. i havent received a confermation email.
i dont know if i will receive what i ordered or not at this point.
to get a refund.
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Mercari

JAFRA TENDER MOMENTS FRAGANCE COLONGE.
Cancel or change order issue
Reported by GetHuman-dwendy
Apr 22nd, 2018 - 3 mons ago
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Seen by 3 customers so far
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Timeline
GetHuman-dwendy started working on this issue
Apr 22nd 12:47am