I was trying to change my booking at *:**pm online but it wasn't working. Knowing that...
GetHuman1927414's customer service issue with Megabus from January 2019
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The issue in GetHuman1927414's own words
I was trying to change my booking at *:**pm online but it wasn't working. Knowing that my bus was leaving at ** midnight, it was getting close to the * hour cut off mark for changing tickets so I called instead and when I finally got somebody online, I was told there was nothing they can do. I am now out a ticket and will have to buy a new one. I dont think thats great customer service at all. I usually use Mega Bus because of the convenience of being able to book and not have to print tickets or changing my ticket easily since im in the army and my orders change at any time as they did today. I am just not happy with the service provided and would like to speak to somebody about it to see if anything can be done. I know my ticket wasn't worth alot but its the principal.
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