Megabus Customer Service Issues

I traveled yesterday from Tampa to Fort Lauderdale. The driver's lack of courtesy during boarding was concerning, as he was quite rude. When weighing my suitcase, he was strict about the limit, even though I knew it was under Megabus' allowed weight. Despite explaining this, he insisted I reduce the weight or face not being able to bring it along. After having to remove items and pay for new packaging at the airport, I believe the driver's approach may have caused an inaccurate reading. I have photos of the suitcase's weight at the airport to support my concerns. I feel a credit should be provided for the inconvenience and additional expense incurred. I'd like to know how to share the photos with you. Thank you for your attention to this matter. José Cardoso Reservation summary for order AHRSVEI Reservation Number: 3-8[redacted]18-M85R-[redacted]-TAM-FOR Date: December 4, [redacted] From: Tampa, FL, Marion Transit Center (6:50 PM) To: Fort Lauderdale, FL, Sheridan Street Tri-Rail Station (11:45 PM)

I purchased four tickets early Tuesday morning around 1:30 AM without reading the terms and conditions as a first-time user of your service. My departure from Atlanta, GA to Richmond, VA at 10:00 AM was missed due to transportation issues. Living in Columbus, GA without family support made it challenging. I called an hour before departure but was informed about the policy. I learned I could change to any bus on the same day by paying the change fees at the terminal. However, this created an additional financial burden, as I had only budgeted enough for the bus ticket initially. I am frustrated by the situation; your employees mentioned the possibility of switching the tickets for today's bus but were not cooperative when I explained my urgent circumstances of pending eviction and transportation challenges. I urgently need your assistance to resolve this as my children and I are facing homelessness. Please call before 8 AM to help us board the morning bus. Thank you for understanding my difficult situation as a first-time customer.

Dear Sir or Madam, I am writing to address an incident regarding the coaches service. I encountered an issue when our flight delay caused us to be 10 minutes late for the Mega Bus. Despite being familiar with their loading times, we arrived to see the bus still at the Chicago stop, only to have the driver dismiss us angrily and drive off. This led to me purchasing additional tickets, with reservation numbers [redacted] and [redacted]. This incident took place on 2/12/[redacted]. I kindly request a refund for both bus tickets affected by this situation. I hope for a resolution and potential improvement in driver behavior to reconsider future travels with your company. Hoping for a timely response via email for record-keeping purposes. Sincerely, B. McColgan

I recently took a Megabus from NYC to Boston and was surprised to be charged $20 for my small luggage as I was told only backpacks are allowed. Despite arriving early at 1:50 for my 2:40 ride and being the first in line, I was quickly asked for payment without much explanation. It would have been better if I was informed beforehand so I could have purchased an extra seat for $13. The situation felt rushed and I felt pressured without any alternative given the nearly empty bus. When I asked for a receipt, the staff gave me a small piece of paper. I believe Megabus could show more understanding, especially when there are few passengers or offer assistance rather than just asking for cash. I hope they can consider cheaper options like buying an extra seat or provide some flexibility for small luggage like mine.

On December 5, [redacted], the 10:45 p.m. bus journey to New Orleans was significantly delayed in freezing conditions. Once aboard, shortly after departure, a burning smell emerged on the bus. The driver veered off course and parked in a desolate, dim, and eerie location. The dispatcher was unresponsive for a prolonged period while passengers endured the chilly bus. A replacement bus didn't show up until 12:50 a.m., resulting in a two-hour delay. Arrival in New Orleans was at 8:25 a.m. instead of the scheduled 6:20 a.m., creating an inconvenient, cold, and unsettling ordeal. I had to arrange alternative transportation as my initial ride had work obligations.

Hello, I wanted to share my recent experience riding the bus from Anaheim to Oakland. I had a reservation under Edward Limjoco's card, scheduled for 10:20 pm. However, instead of a Megabus, a Herbiagi Charter arrived. Unfortunately, my phone died, which had the reservation number. Upon boarding, I mentioned this to the driver who confirmed there were no power outlets or WIFI. I proposed to charge my phone during the pitstop after Burbank. Despite an agreement to wait until then, I was abruptly asked to leave the bus at Union Station, LA. Attempts to resolve the situation with Megabus staff were unsuccessful, resulting in being stranded. Disappointed by the lack of assistance and conflicting responses, I had to find an alternative way back to Anaheim at an unexpected cost. This experience has caused me to miss my flight to Hongkong from San Francisco. As a loyal customer, I would appreciate clarification on why this situation occurred before escalating the matter. Thank you.

Hello, I need assistance regarding my bus reservation for today. Unfortunately, I couldn't cancel it three hours in advance as required because I was abroad without phone service. Due to various travel delays, my journey got redirected to a different city. I contacted customer service but was informed I should have canceled earlier to qualify for a refund. I tried to cancel an hour before departure, which was the soonest possible. Considering my exceptional circumstances, could you please review and refund my ticket? The relevant booking details are: Reservation Summary for Order AHSZQSA Reservation Number: 11-4[redacted]18-M77R-[redacted]-AUS-SAN Thank you, Maria D.

Subject: Order Number AHTZ7WI - Refund Request Good afternoon, I am reaching out regarding my recent reservation and experience traveling on your bus to Orlando. Unfortunately, due to unforeseen circumstances with the bus, my journey was not as expected. The bus arrived late, and once on board, I experienced discomfort due to the lack of air conditioning, causing me to feel unwell. Given the circumstances, I had to make the difficult decision to leave the bus, which ultimately caused me to miss my appointment. I would like to request a refund for my ticket based on the issues faced during this trip. I hope for a prompt resolution to this matter. Thank you for your attention to this issue.

While traveling on a Megabus from Los Angeles to Las Vegas, I encountered several issues leading to a delay in my arrival. The bus experienced a blown tire and an electrical problem, leaving us stranded in the dark for over 2 hours. This inconvenient delay caused me to arrive home at 5:00 a.m., just two hours before I needed to be at work. Despite assurances of a full refund for the trip, I only received a credit for $9.99 instead of the $12.49 paid. Dissatisfied with this resolution, I contacted customer service, but my experience was deeply disappointing. The supervisor I spoke with, Faisha, was unprofessional, talking over me and eventually hanging up twice. Additionally, there was a booking error for a trip on 12/7/[redacted] instead of 12/6/[redacted], resulting in an extra $40 charge upon boarding. I am not seeking a refund but rather travel credit to compensate for these multiple inconveniences and the poor treatment received.

I bought a ticket for a Friday night departure from Jacksonville to Orlando at 6:35. Arriving at 6:14, the bus had already left, leaving me stranded until the next morning. The following day, at 6:15 am on 12/15/18, the driver's navigation issues led to a terrifying incident where the bus nearly collided with a pole, leaving the vehicle stuck and tilted. This ordeal left me dissatisfied, seeking a refund for both tickets and a sincere apology. When attempting to contact customer service, I was placed on hold twice before being disconnected, compounding my frustration.

I am Andre E. Recently, I was at the Airways Transit Center in Memphis, Tennessee, at the Greyhound and MATS station. The Greyhound representative announced over the intercom that Little Rock to Dallas travelers should proceed to gate I at 10:15. Arriving at 9:48, I have an Uber receipt to verify the time. Despite queuing early, when it was time to board, they informed me and seven others that our bus had departed. This error caused me to miss work, risking termination and loss of income. Requesting a refund for our two $22.50 tickets with reservation code 59/60-2[redacted]18-M7R-[redacted]-MEM-LIT.

I made a Megabus reservation from Jacksonville, FL to Atlanta, GA on Dec. 14th. Initially, I believed I didn't have a ride, but later found one. I arrived at the Greyhound Bus station in Jacksonville at 1:50 p.m. for my Megabus trip, but there was no Megabus agent available. I wanted to cancel as I no longer needed the trip, but struggled to find assistance. After locating a customer service number, the agent was unhelpful and explained cancellations must be done 3 hours before departure. Despite my recent booking, I was denied a refund and faced a dismissive attitude. I paid $41.75 for a service I didn't use, and as a senior citizen on a fixed budget, I am disappointed with the treatment I received and the inability to receive a refund for a trip I couldn't take.

I made a reservation for a trip for two people on Sunday evening, December 16th, from NYC to Annapolis, MD. My reservation number was 82/83-4[redacted]18-M21R-[redacted]-NEW-ANP. When we arrived at 7:00 pm for the 7:30 departure, it was raining heavily and the wind was blowing freezing cold gusts of water. We had to wait in the rain without any shelter for over 90 minutes, as we were informed that the bus was delayed in the Lincoln Tunnel. While I understand that the weather and traffic are beyond anyone's control, the situation was poorly handled by your employees. We were left standing outside in harsh weather conditions while the employees remained inside a heated truck and an empty Megabus. We were eventually made to wait on the bus in the freezing rain, which turned to freezing rain, while employees yelled at us. I had to seek shelter for my son and myself as we were soaked and shivering uncontrollably. The next morning, we had to take another bus and I had to pay for the tickets. I am requesting a refund of $79.98 for the ticket for that night. While our ride the following day was pleasant, the experience on that night was truly terrible. I hope you will provide the refund promptly. Thank you. Kirsten B.

Hello everyone, I used this service approximately two years ago. However, I had a disappointing experience last Wednesday, December 12th. I got lost for a few minutes due to the change in location to Orlando. I was initially waiting in front of the place near Autozone Store before realizing that the bus stop had moved closer to McDonald's, despite the lack of visible signs aside from the parked bus. Upon my arrival, the bus driver had already closed the doors. I honked my horn and tried to catch his attention at the corner with no response. After following him, I managed to reach him through the cabin, indicating that I had a reservation, but he continued without stopping. This experience left me feeling that it may have been influenced by racial bias. I believe if the situation were different, perhaps if the person were Black, the outcome would have been more favorable. I traveled alongside him making signs, but he persisted in a strange manner, appearing to communicate a negative message to me. In the past, I encountered drivers, particularly one from the Philippines, who provided excellent service from boarding to drop-off. There were occasions where the driver waited 5 to 10 minutes before departure, although I understand this is a courtesy rather than a strict rule. Patience in these situations, especially after a significant location change for someone unfamiliar with the area, would be appreciated. After returning to the previous stop and speaking with workers Jonathan and John from your company, I obtained a customer service number. Despite my call resulting in only the suggestion of making a new reservation at cost, Jonathan mentioned the possibility of some concession since that Wednesday marked the new location's first day, and I struggled to board the bus. I kindly request consideration for a credit to be used on a future trip. As a loyal customer, I believe good service and positive experiences are essential for spreading the word and creating memorable journeys for others. Thank you in advance for your attention and time.

Hello, I wanted to share my experience with a Megabus trip that was scheduled for today at 1 pm, but unfortunately departed an hour late. The 2 pm bus actually arrived before ours, loaded, and departed while those of us from the 1 pm bus were still waiting outside in line. The delay of an hour felt excessive, especially when the later bus left ahead of us. We were unable to switch our tickets and had to remain in line outside. While I understand delays can occur, I was disappointed with the disorganization and lack of professionalism in how it was managed. I wish you and your team a happy holiday season. Best regards, Felicia

I bought a Megabus ticket for my boyfriend to travel from Buffalo, NY to New York City, NY on December 23 at 2:35 AM. Due to Canadian border issues, the bus was delayed, and although he arrived early at the downtown terminal in Buffalo, he missed the bus while briefly using the bathroom. I have proof of his Uber receipt, call logs, and the text notification about the delay. He tried to catch the bus, but it left without him. When he contacted Megabus for a refund or a replacement ticket, he was unhelpfully denied and left stranded. I believe he deserves a refund or a complimentary ticket for the inconvenience. The reservation number for the ticket is 90-6[redacted]18-M24R-[redacted]-BUF-NEW.

I am requesting a refund of $33.24 for my trip from NYC to DC on December 20th, scheduled to depart at 5 pm. Around 9 pm that day, the driver stopped at "Maryland House" due to exceeding the daily driving limit. It was evident by 5:15 pm that we wouldn't reach DC in time, requiring a backup driver. Unfortunately, one was not provided, and the app couldn't estimate the bus's arrival. Consequently, I had to take an Uber home, costing over $[redacted]. While I don't expect reimbursement for the Uber, I do expect a refund for the incomplete service purchased. My Reservation Number is [redacted]. Thank you for processing this refund promptly. Sincerely, Kathleen Clark [redacted] [redacted] [redacted] [redacted]

I apologize for the inconvenience you are facing with your son's bus service. It's frustrating when you can't get through to someone for assistance, especially in the early hours of the morning. Rest assured, I understand your disappointment with the situation. Please let me know the details of your experience, such as the bus company name and any identifying information about the bus driver, so we can address this matter promptly. Your time and frustration are valued, and we will work diligently to resolve this issue to your satisfaction. Thank you for bringing this to our attention.

I canceled my membership with Washington Sports Club in August and received my cancellation charge of $29.95 on September 1 along with my regular monthly charge of $19.95. However, I have noticed that I was incorrectly charged the monthly fee of $19.95 for October, November, and December. I am seeking a refund of $59.85 back to my account. I have already reached out to my local club about this situation, and they have escalated the matter to the corporate office for further review. Despite being assured that someone would contact me to resolve this issue, two weeks have passed, and I am still waiting for a response. My club staff has indicated they are unable to assist me further. I urgently require help with this matter. I am Elise G., and I have been a member at the South Bethesda club for approximately 4 years.

I terminated my membership with Washington Sports Club in August and was charged a cancellation fee of **.** in September. However, I was mistakenly charged my monthly rate of **.** on September *. Subsequently, I have been incorrectly charged **.** for the months of October, November, and December. I am seeking a refund of **.** to be credited back to my account. I have already raised this issue with my local club, South Bethesda, where I have been a member for approximately * years. They have escalated it to the corporate level, but despite promises of a follow-up within two weeks, I am yet to hear from anyone regarding this matter. Urgent attention and resolution are greatly needed.