Ok first and foremost I want you to know that I am writing you this as I’m on the bus o...
GetHuman-newyorkr's customer service issue with Megabus from December 2018
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The issue in GetHuman-newyorkr's own words
Ok first and foremost I want you to know that I am writing you this as I’m on the bus on my way to my destination (from Tampa to Miami). I just want to start off with how bad the customer service was the moment the bus driver got off the bus to greet us passengers. My ticket said that I was supposed to depart at *:**pm. I did depart until *:**pm. Reasons was because he didn’t want to let no one on with a backpack (which is considered a carry-on bag. On your terms and conditions it states that every passenger is allowed one luggage and one carry-on that can fit under their seat. My backpack is not wheeled and not rectangular. My backpack doesn’t even have clothes in it, it has my personal things like my ID, my money, etc. I will never ride this bus again and I will never recommend this bus to no one. The way the bus driver was talking to everyone was beyond baffling. Then to round it all up now I don’t have a ride home from the bus stop because I’m going to get there at *:** or *am.
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