Megabus Customer Service Issues

I had a scheduled trip with Megabus on October 31 from Baltimore to Washington DC. I arrived at the bus stop 15 minutes early but the bus was not there. When I contacted customer service 30 minutes later as the bus had not yet arrived, I was informed of a delay due to traffic. Despite waiting and continually contacting Megabus for updates, I was only told 2 hours later that I had apparently missed the bus earlier in the morning. This came as a shock, as I had been at the stop the whole time. In a rush to make my flight from DC, I had to take an Uber, incurring unexpected costs. I am disappointed by the incorrect information provided by Megabus, leading to these additional expenses and inconvenience. I am requesting a refund for the ticket, and I believe my conversation with customer service that day should be on record as proof.

I had a scheduled bus ride from Orlando, FL to Jacksonville, FL at 11:00 a.m. Unfortunately, there was confusion when the bus driver announced that the bus was headed to Atlanta, GA instead of mentioning Jacksonville, FL as well. Due to this error, myself and 8 other passengers missed the bus. The staff did not offer an apology, only a solution to wait 12 hours for the next bus. I was declined a refund due to Megabus policy, but I believe the mistake was the station's fault. I am unable to board another bus or purchase a new ticket, so I kindly request to be considered for a refund.

I traveled from Atlanta, GA at 2:10 p.m. on November 7th, heading to Memphis, with an expected arrival time of 8:40 p.m. Unfortunately, our journey was disrupted due to a back tire issue near Birmingham, AL, causing a 3-hour delay without heat on the bus. The lack of food and cold temperatures made it uncomfortable for many passengers, exacerbating health conditions like arthritis. The entire trip was cold, leading to illness. I am requesting a full refund for this unpleasant experience. Repeated breakdowns and poor maintenance of your buses raise concerns about safety. Kindly process my refund promptly.

I believed I would be receiving a refund of some sort. We waited at the station for hours due to the bus unable to go past 20mph. Despite various explanations and a mechanic's futile attempt to fix it, a replacement bus was only sent after a long wait. This situation was frustrating, and although I understand unforeseen issues can occur, better solutions could have been implemented sooner. Below is the email correspondence for reference: Subject: Compensation for Recent Trip Delay Hello, We apologize for the significant delay during your recent Megabus journey from St. Louis, MO to Memphis, TN on October 11, [redacted], at 02:00. We are currently investigating the incident to prevent such occurrences in the future. To express our regret for the inconvenience, we will provide you with compensation. Details will be sent to you in a follow-up email. We are sorry for any inconvenience caused and value your patronage. Thank you for choosing Megabus. Reference: 16/17-7[redacted]18-M7R-[redacted]-STL

I had an unpleasant experience on my recent bus trip from Indiana to Kentucky. The female bus driver was very rude and unprofessional when I tried to board with my baggage. Despite my bag being within the weight limit, she was insistent that I remove items from it. After a tense exchange, she reluctantly allowed me to board. The condition of the restroom was also very bad, with urine and blood present. Overall, I was disappointed with the service and behavior of the driver.

I'm Rose Sumlin and I bought three tickets for a trip from Las Vegas to Riverside for me, my son, and my 1-year-old grandson. I have references: [redacted]2-[redacted][redacted] and 10/12-4[redacted]18-M10R-[redacted]-Riv-Las. I'm unhappy about our journey back from Riverside to Las Vegas. The bus was a few minutes late picking us up, and we were supposed to arrive in Las Vegas by 4:50. When we reached the Stateline at 4:50, my son and I noticed the time, causing us problems. I had arranged for someone to pick us up, but they had to work, so I had to pay for our ride home. I'm disappointed that if we're late, you leave without us. I'm asking for a refund for the return trip because we had to wait in the cold due to your company's delay, and I shouldn't have had to cover that cost. I've used Megabus many times, and this issue has occurred before, but this time, I need it addressed promptly. Thank you.

I am a frequent customer who rides the bus at 8:40 am from NY to State College once a month. However, this bus is consistently late, which causes me to rush for my 2:30 pm class. It is frustrating to have to rely on an uber due to the delays. Additionally, the bus being late has resulted in passengers getting wet in the rain despite having umbrellas. The situation feels disrespectful, especially when the bus driver closes the door when someone is just one minute late. Please address the issue of punctuality with the drivers on this morning route. Thank you.

I had a disappointing experience with customer service. Today, I had an unexpected situation and couldn't make my scheduled trip on November 14, [redacted], at 10 am. Unfortunately, I also cannot go today. I am hoping to travel tomorrow, November 15, [redacted], at 10 am, and I inquired if I could use the already purchased ticket for two people totaling $68.00 while agreeing to pay extra for a two-night stay instead of just overnight. I am willing to cover additional costs for the extended stay. Despite my willingness to make extra payments, customer service informed me it is not possible. I am confused as to why this cannot be accommodated since the payment for today's trip has already been received. I am on a budget and just wanted to have a pleasant trip from DC to NYC.

On Monday, August 5, [redacted], I traveled on the Megabus from New Orleans to Houston at 4:45 pm, reaching Houston at 11:45 pm. Our reservation number was #61/62-1[redacted]18-M74R-[redacted]-NOL-HOU. During the journey, the bus made an unexpected stop in Egan, Louisiana due to bus issues, and another bus had to pick us up there. Our luggage was transferred separately to downtown Houston. Upon arrival, we collected our luggage, but later discovered some men's clothing in it, instead of my granddaughter's belongings. Despite attempts to get in touch with customer service, the high call volume prevented me from reaching an agent until I spoke with Tony, a Megabus agent in New Orleans. Despite explaining the situation multiple times to customer service, I was advised to email the lost and found department. My granddaughter's bag remains missing, and I hope the person who took it will make a claim with lost and found. I am hopeful that Megabus will reimburse me for the lost items, and I will provide receipts as proof of purchase.

On August 5, [redacted], we took the Megabus from New Orleans to Houston at 4:45 pm, arriving at 11:45 pm. During the trip, the bus encountered issues, and we were informed that we would switch buses in Egan, Louisiana. Our luggage stayed on the bus and was taken to downtown Houston. Upon arrival, the luggage was unloaded, and I retrieved mine, discovering some men's clothing mixed in. Upon reporting the mix-up to Megabus customer service, I was advised to email the lost and found department. Unfortunately, my granddaughter's belongings, including clothes and shoes for school, were missing. Despite efforts from her dad, the luggage could not be located. I hope the lost items are recovered, and I'm counting on Megabus to compensate for the loss.

I purchased a $9.99 ticket for the 8:45 pm bus from Anaheim, CA to Las Vegas, NV last night at the Arctic Bus Station. However, Mega Bus canceled the bus and sent an email notifying all passengers, leaving me stranded and unable to afford a new ticket back home. I have been unsuccessful in contacting anyone from the company. My mom is currently trying to reach out, insisting that I be allowed to board the 5:15 am bus from Anaheim to Las Vegas. Security suggested that I should receive a complimentary ticket due to the cancellation. It is frustrating that the company is demanding payment for a new ticket and additional charges under these circumstances.

I took a Megabus from Albany, NY at 2 pm yesterday and didn't arrive in Manhattan, NYC until 11:30 pm, held inside the bus for over 9 hours. The weather was bad and issues happened, but the bus driver's behavior was unacceptable. The passengers and the driver were yelling, and the driver was ignoring police instructions. Police offered alternative routes, which were disregarded. As a claustrophobic person, I felt scared and unwell. When I requested to get off for fresh air, the driver refused, leading to a panic attack. I'm seeking a refund for both trips, including tonight's, as I no longer wish to travel with Megabus. Customer service claimed no knowledge of the delay and advised me to email. My order numbers are AHRYR3Q and AHRZAUY.

On November 16, [redacted], I was supposed to board the Megabus from Charlotte, North Carolina, to Washington, DC. The bus was extremely late, and there was no warm or safe place for passengers to wait inside the station. Despite my multiple calls to customer service inquiring about the bus's location, I received conflicting information. One agent had no idea where the bus was, while another mentioned it was stuck in traffic outside Georgia. Due to the delay, I missed a crucial event. Now, on November 17, [redacted], I am disappointed to learn that I will not receive a refund for my return ticket from Washington, DC to Charlotte, which I couldn't even use. When I tried to change my ticket, I was informed there would be a fee, although I have no intention of traveling with Megabus again. This experience has left me unsatisfied, despite previously preferring Megabus over flights or Amtrak for transportation. Janai L. W. Ticket from Charlotte to Washington DC: [redacted] Return ticket from Washington DC to Charlotte: [redacted]

I had a disappointing experience with Megabus. I initially tried to book three tickets, but despite an error on their website, my credit card was charged $32.50. After a confusing exchange with their representative, a new reservation was made, but I was charged an additional $37.00, with a promise of a $7.00 refund to be processed later. The reservation number is 47/49-1[redacted]18-M10R-[redacted]-LOS-LAS for a trip from Union Station in Los Angeles, CA to Las Vegas, NV on Nov. 15 at 9:30 pm. Unfortunately, the bus was cancelled due to the driver’s absence, leaving passengers like me in a frustrating situation. Despite trying to address the issue with Megabus, I was redirected to contact them via email. This experience has left me disillusioned with Megabus and I am requesting a full refund, including the reservation fee, promptly.

I had a reservation with Megabus from State College, PA to Philadelphia, PA scheduled for a 12pm departure on 11/17. Upon arriving at 11:55am, I noticed no bus at the Walmart parking lot. Although a Megabus arrived a few minutes later, it became clear that it was bound for New York, not Philadelphia. We were left without information on why our bus departed early, who to contact, or what to do next. Despite attempting to reach customer support for over two hours, I couldn't connect and ended up securing an alternate transportation arrangement. I believe the situation might have resulted from a driver error and hope for a refund of the $59.99 I paid for the ticket. Although disappointed by this experience, I remain open to using Megabus again in the future. Thank you, N.W. Order AHR7LDI, Reservation # 45-6[redacted]18-M30-[redacted]-STA-PHI

I recently traveled on a Megabus from Charlotte, NC to Washington, DC, and the bus experienced a 2-3 hour delay. Following the delay, I was contacted via email by Megabus regarding an investigation and compensation for the inconvenience. However, I have not received any further communication regarding the promised refund. My attempts to contact customer service have been unsuccessful due to high call volumes and the automated system redirecting me to call back later. It has been nearly two days since my trip, and I am still waiting for information on how to obtain the compensation mentioned in the email. I understand that there may be delays in processing refunds, but I believe Megabus should prioritize keeping passengers informed. The lack of notification about the initial delay was unacceptable and the challenges in trying to obtain compensation have been inconvenient. I am eager to know when I can expect to receive the necessary details to claim my refund. Thank you for your prompt attention to this matter.

I recently took a Megabus from Charlotte, NC to Washington, DC, and experienced a delay of two to three hours. Megabus sent me an email regarding an investigation and compensation for the inconvenience. However, I have not received any further communication about the compensation details for my refund. When I called customer service, the automated system mentioned a high volume of calls and advised me to try again later. I have been waiting patiently for almost two days since receiving the email but have not received my compensation yet. I understand the delay may be due to other passengers seeking refunds as well. Nonetheless, I believe Megabus should communicate openly with passengers about such matters and provide updates. The lack of notification about the delay was disappointing, and the difficulty in obtaining information about my refund has been inconvenient. I look forward to receiving the email with details on how to claim my compensation soon. Thank you for your assistance, and I hope to hear from Megabus promptly.

During my girls' trip to see the Rockettes in New York on November 15, [redacted], we encountered a chaotic situation after the show. As light snow started to fall, we found ourselves in a long line of over a hundred people waiting for buses. To our dismay, when buses arrived, they had no drivers. After witnessing a driver abandoning a bus full of passengers, we sought help from a Megabus supervisor. However, she was unaware of our Baltimore-bound bus and could not provide any information. Eventually, we had to find a hotel for the night. In the morning, my sister tried to catch a Megabus back home but ended up waiting in vain. Ultimately, she managed to hitch a ride with a driver heading to DC. Unwilling to risk further inconvenience, I opted for an Amtrak train back. The abysmal customer service and the drivers' lack of assistance left us in utter disappointment. This experience has sworn me off Megabus for good.

I have been a loyal Megabus customer for over a decade, but I had a frustrating experience this evening on a trip from Baltimore to NYC. Despite understanding delays can occur, it was unacceptable that a group of us were left waiting in the cold for over 45 minutes without any updates. The app was not providing information, and even when I called, I was unable to get any details. Given the current weather conditions, it is imperative that Megabus improves communication with its passengers. I have appreciated Megabus in the past but hope they address this issue so that I do not need to seek alternative travel options.

Hello, I'm Abbi. I had an unpleasant experience with Megabus on November 20-21, [redacted]. Departing from Atlanta at 3 pm, we aimed to arrive in Chicago by 4 am. However, the bus continuously broke down from Kentucky to Chicago, making me feel unsafe and dissatisfied. I am requesting a full refund due to the distressing journey. The bus broke down again around 6:30 am, causing chaos and delays. I had to arrange my own transportation by calling a taxi from the highway. This experience was inconvenient and disappointing, and I believe compensation is warranted, especially considering the $92.50 fare I paid.