Name: Corey Price**Hello. I was scheduled to take a bus yesterday at **:**am from Virgi...

GetHuman-liverigh's customer service issue with Megabus from October 2018

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The issue in GetHuman-liverigh's own words
Name: Corey Price**Hello. I was scheduled to take a bus yesterday at **:**am from Virginia Beach, VA to Washington, DC. I arrived at **am and waited until *pm. The bus never came. I tried to track the bus on the website but my route was not showing as an option. I called customer service every hour from **-* and was given the same answer every time. They told me they could not track the bus either and would submit an “escalation”. I never got a resolution and I was forced to miss my entire trip after waiting for * hours. I would like to request a full refund. My ticket summary is below: **Reservation summary for order AHLYNWI**Journey ***Reservation Number**-****-******-M**-****-VBE-WAS**Date: October **, **** *From: Virginia Beach, VA, Pacific Ave at the corner of **th Street (**:** AM) *To: Washington, DC, Union Station. (*:** PM)**Passengers: * *Price: $**.** **Journey ***Reservation Number**-****-******-M**-****-WAS-VBE**Date: October **, **** *From: Washington, DC, Union Station. (*:** PM) *To: Virginia Beach, VA, Pacific Ave at the corner of **th Street (**:** PM)**Passengers: * *Price: $**.**

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Customer service issue
Reported by GetHuman-liverigh
Oct 13th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2583 others
0 customers following this


GetHuman-liverigh started working on this issue
Oct 13th, 2018 7:40pm

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