Hello, On Saturday ****, My friend and I arrived at Union Station around *:**am for our *am bus. The bus arrived late, and unfortunately, that is quite common and annoying but that is fine, not my reason for this message. When my friend and I got on the bus, we sat down, not knowing we were in reserved seating (since it appears they don't categorize them before boarding, which if they would have, I probably wouldn't be writing this now, plus we are not the only ones that had to move due to that issue). So, we go to the attendant (nice guy, he really tried to help us out) to tell him about it and he looked for seats for us. He told us he found seats but one was at the bottom and one was at the top, we were fine with that. I sat at the bottom and my friend went up. But what the attendant failed to see was that empty chair was actually already filled by a child who was asleep, so we have two passengers but only one seat. This is where I got irritated, we bought these tickets about * months in advance and not only were we there early, we didn't even have the number of seats needed for our trip. So, I called you, Megabus, to see if we cannot only get on the next bus but at least comp both tickets specifically for the first ride, considering, I am not going to leave my friend and she won't leave me because just ONE seat was available instead of the two that were purchased. I spoke to a representative, she kept asking me what time I arrived and I explained the situation and then she transferred me to the manager. (I called around * times, since you all were still closed, I didn't speak to a rep until *:**am) The manager was less than helpful, and only wanted to comp me only ONE ticket and offered me a bus for **:**am, which I am sorry but I just could not tolerate the this offer. Not only did we get there a half hour early but the bus didn't leave until about an hour after that, we didn't get a seat that was purchased for both my friend and I, creating a major inconvenience on our trip, you want me to wait until **am for the next bus, which is another THREE hours, when we should be arriving there at **am and to top it off it was your mistake and you want to comp me ONE. No, just no.*At first all I wanted was the refund for the morning but now, I want refund for going and coming, because I cannot in good conscience as a consumer bother to continue with your service. I was so annoyed with the response, I purchased another bus ticket with another brand. There is obviously no care for your customers and not even to truly listen to your consumers speaks volumes about your company. Even one of your own attendants said "that's Megabus for you". I want a full refund. I refuse to use this service again. (Not like it will matter to you) I have used * times in the past * months and it just doesn't get better, and this one was the worse. **Thank you for your time and I hope that you really start listening to your customers, starting with this incident and providing a full refund for the inconvenience your service has caused my friend and I. *****-****-******-M**R-****-WAS-NEW**Date: June **, **** *From: Washington, DC, Union Station. (*:** AM) *To: New York, NY, *th Ave and **th St (**:** AM) *Seat(s): * x General Seating**Passengers: * *Price: $**.****Journey ***Reservation Number*****-****-******-M**R-****-NEW-WAS**Date: July *, **** *From: New York, NY, **th St b*t **th Ave and **th Ave (*:** PM) *To: Washington, DC, Union Station. (*:** PM) *Seat(s): * x General Seating**Passengers: * *Price: $**.**
GetHuman-sioam did not yet indicate what Megabus should do to make this right.