I missed my bus - I was told I have to pay *$ fee to take next bus but I don't have any...

GetHuman-lavondej's customer service issue with Megabus from April 2018

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The issue and preferred resolution, in GetHuman-lavondej's own words:
The problem I ran into: I missed my bus
I was told I have to pay *$ fee to take next bus but I don't have anymore money on debit card and they told.me I can't pay the *$ fee in cash
Let me.pay the fee in cash
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Megabus

Bus service
Customer service issue
Reported by GetHuman-lavondej
Apr 22nd, 2018 - 3 mons ago
I have an issue with Megabus too
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Seen by 5 customers so far
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Items needed
Name on booking
Booking number
Email on the booking
Timeline
GetHuman-lavondej started working on this issue
Apr 22nd 11:18pm