How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Mattress Firm phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:You must say the reason you are calling in order to speak to a representative.
Here is how our research team describes the way the Mattress Firm phone system greets you: Thank you for calling Mattress Firm. To ensure the best customer experience, our calls may be monitored and recorded. All personal information collected during this call is being collected pursuant to our privacy policy, a copy of which is available on our website at www.mattressfirm.com. How can I help you today?
Below are some clips we've found from Mattress Firm's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Mattress Firm.
To ensure the best customer experience, our calls may be monitored and recorded.
All personal information collected during this call is being collect in pursuant to our privacy policy.
A copy of which is available on our website at w w w dot mattress firm dot com."
Excerpt from a call with Mattress Firm
Sunday, January 14, 2024 4:40 PM
What are the hours and when should I call?
Mattress Firm operates the call center for this 877-384-2903 phone number Mon-Sat 8am-9pm, Sun 8am-7pm CT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 65 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Mattress Firm phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Mattress Firm staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Mattress Firm is Friday.The most busy day to call is Monday, which averages 180% more phone calls by comparison.Again, this is based on a sample of 65 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Mattress Firm is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Mattress Firm number, but it is also the day with the shortest hold times.
Why call this Mattress Firm number?
Below is a sample of recent calls to Mattress Firm, and their purpose. Are any of these similar to the reason you are trying to call?
Not interested in offer: "I don't want on that."
- From a call lasting 1m 3s , Apr 25, 2024 4:08 PM
Inquiring about delivery time: "I need a delivery time."
- From a call lasting 1m 25s , Apr 25, 2024 11:55 AM
Seeking customer support: "I don't know how I'm getting robbed I'm trying to get to the help desk."
- From a call lasting 2m 12s , Apr 22, 2024 4:40 PM
Seeking customer service assistance: "I need to speak to someone."
- From a call lasting 53s , Mar 24, 2024 3:45 PM
Price match procedure: "I wanted to know what the procedure is if you wanted to part of what Mattress Firm does, when you buy something, they give you a hundred twenty days if you find a cheaper price."
- From a call lasting 2m 37s , Feb 28, 2024 11:24 PM
Discussing mattress return policy: "I need to talk to a real human about the mattress I bought and the return policy."
- From a call lasting 2m 35s , Feb 27, 2024 1:40 PM
Return mattress purchased in-store: "I want to take the mattress back."
- From a call lasting 1m 17s , Feb 27, 2024 1:37 PM
Billing inquiry: "I need help with my bill."
- From a call lasting 1m , Feb 25, 2024 7:10 PM
HR inquiry: "I need to speak with someone in human resources."
- From a call lasting 1m 9s , Feb 21, 2024 9:26 PM
Contact HR for rehire: "I'm an ex-employee trying to contact HR about rehire."
- From a call lasting 13m 2s , Feb 16, 2024 4:04 PM
Conclusion and closing notes
This is Mattress Firm's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Mattress Firm agent. This phone number is Mattress Firm's best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-384-2903 include and other customer service issues. Rather than trying to call Mattress Firm first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Mattress Firm has 1 phone number. It's not always clear what is the best way to talk to Mattress Firm representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Mattress Firm. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Mattress Firm. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.