I made the free profile through y’all just to check it out. *Thursday, January **, I de...

GetHuman4328280's Refund a Charge issue with Match.com from February 2020

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The issue in GetHuman4328280's own words
I made the free profile through y’all just to check it out. *Thursday, January **, I decided to check and see what I had to do to get full access to the account. Going through the process it said it’d only be *.***month for * months, so I continued by entering my card information, assuming it’d only charge me for the *.**. I pressed continue because it was the only prompt I had. On the next page showed the terms and conditions and such, I read about the payment process, and it stated it’d charge for the full * months, which I can’t afford at one time right now, so I went to back out, but the charge had already hit my account.... even though I didn’t fully finish the process and SUBMIT my purchase. *As soon as I realized I was charged, I went and cancelled my account. Now I am requesting a full refund. *Between work and being a single mom, this is the first opportunity I’ve had to reach out to you. *Thanks in advance,*Kirsten Bush

GetHuman4328280 did not yet indicate what Match.com should do to make this right.

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Match.com

Refund a Charge issue
Reported by GetHuman4328280
Feb 4th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 5255 others
0 customers following this
Items needed
Name on the account
Your birthday
Email address on the account
Your billing address

Timeline

GetHuman4328280 started working on this issue
Feb 4th, 2020 9:35pm
GetHuman4328280 indicated the issue is not fixed yet.
Feb 5th, 2020 4:04pm
GetHuman4328280 indicated the issue is not fixed yet.
Feb 5th, 2020 4:25pm

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