I had canceled my one year subscription last week and said I wanted the * month subscri...

GetHuman-stodolad's Account Access issue with Match.com from November 2019

Help with my Match.com issue
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The issue in GetHuman-stodolad's own words
I had canceled my one year subscription last week and said I wanted the * month subscription instead. So, I was deducted $**.** and reimbursed the $***.**. I don't have access to my account because it says I need to reactivate, but I don't want to be charged again. What do I do? Will I be charged $**.** again if I click "Reactivate your subscription". This is what it says verbatem:**You requested that your subscription end on ************Reactivate your subscription now to ensure that you:*Don't miss a single message*Keep seeing who's viewed you*Lock in your great rate**When you reactive, your subscription will automatically renew and your card will be charged automatically at the agreed-upon rate in accordance with your prior authorization, unless you cancel.**The lady already charged me and it came out of my account..is this saying I will be charged AGAIN!?

GetHuman-stodolad did not yet indicate what Match.com should do to make this right.

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Account Access issue
Reported by GetHuman-stodolad
Nov 18th, 2019 - 2 years ago
Seen by 10 customers so far
Similar issue to 28471 others
0 customers following this
Items needed
Name on the account
Your birthday
Email address on the account
Your billing address


GetHuman-stodolad started working on this issue
Nov 18th, 2019 2:20am
GetHuman-stodolad confirmed the issue is fixed. Hooray!
Nov 21st, 2019 2:30pm
GetHuman-stodolad confirmed the issue is fixed. Hooray!
Nov 21st, 2019 2:31pm

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