I had canceled my one year subscription last week and said I wanted the * month subscri...

GetHuman-stodolad's Account Access issue with Match.com from November 2019

Help with my Match.com issue
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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-stodolad's own words
I had canceled my one year subscription last week and said I wanted the * month subscription instead. So, I was deducted $**.** and reimbursed the $***.**. I don't have access to my account because it says I need to reactivate, but I don't want to be charged again. What do I do? Will I be charged $**.** again if I click "Reactivate your subscription". This is what it says verbatem:**You requested that your subscription end on ************Reactivate your subscription now to ensure that you:*Don't miss a single message*Keep seeing who's viewed you*Lock in your great rate**When you reactive, your subscription will automatically renew and your card will be charged automatically at the agreed-upon rate in accordance with your prior authorization, unless you cancel.**The lady already charged me and it came out of my account..is this saying I will be charged AGAIN!?

GetHuman-stodolad did not yet indicate what Match.com should do to make this right.

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Match.com

Account Access issue
Reported by GetHuman-stodolad
Nov 18th, 2019 - a year ago
Fixed
Seen by 10 customers so far
Similar issue to 28471 others
0 customers following this
Items needed
Name on the account
Your birthday
Email address on the account
Your billing address

Timeline

GetHuman-stodolad started working on this issue
Nov 18th, 2019 2:20am
GetHuman-stodolad confirmed the issue is fixed. Hooray!
Nov 21st, 2019 2:30pm
GetHuman-stodolad confirmed the issue is fixed. Hooray!
Nov 21st, 2019 2:31pm