I joined Match Christmas Eve. **Having registered I spent about an hour browsing and es...

GetHuman-vitopena's customer service issue with Match.com from December 2018

4 views | 18325 similar | 0 following
Help with my Match.com issue
Next: our robot will wait on hold for GetHuman-vitopena to get a Match.com rep on the line!
Always use the GetHuman Phone to call Match.com. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-vitopena's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-vitopena may need:
Name on the account, Your birthday, Email address on the account, and Your billing address
The issue in GetHuman-vitopena's own words
I joined Match Christmas Eve. **Having registered I spent about an hour browsing and established my profile. I then decided to pay for a * month membership. I said hello to an old friend and sent one polite message to another member. After about an hour I clicked my boost to suddenly receive a message I was banned. I have since received an email standing by that decision. I am fine not being a part of your community however to allow someone to join and then within hours of their payment for three months of service you ban them.**This is hardly ethical business practice. I did nothing to violate your terms and if you were going to ban me why did you do so only after I made a payment and sent * polite messages.**After a little research, I now know you gather information from sister sites. I don’t know specifically what it is that you’re concerned about, however I recently got banned from Tinder so I assume that is why. I do not know why Tinder banned me nor have I had the opportunity to defend but apparently this is where your decision comes from and you assume guilt. Match and Tinder are completely different and what people are looking for is completely different. Tinder has a slightly different reputation than match too. **I did nothing wrong on match.com and dont know what Tinder feels I did. Personally I don’t think it’s a fair business practice to ban someone without explanation to the opportunity to amend a behavior by warning but it is not my decision. **I’ve done nothing wrong on match but I will tell you that I am an a professional man. ** year investment advisor I have a credit score of *** and I am trusted to manage $** million of clients money. I have never been arrested or had any incident with the law for any reason what so ever. I have lived in my home for ** years and am a father. **My intent in joining your site was to possibly find a life partner not to violate rules or offend anyone and I have not. It’s my opinion that this policy in the end I hurts your business. Clearly from the reviews I’ve seen this is the case. **The assumption of guilt is an unfair practice especially without providing an opportunity to resolve a concern or correct a behavior. **Knowing I did not violate any rule I would like the opportunity to be a member of your community. If I was to violate your terms in any way a ban would be appropriate and fair. **Thank you for your consideration.

GetHuman-vitopena did not yet indicate what Match.com should do to make this right.

How GetHuman-vitopena fixed the problem

We are waiting for GetHuman-vitopena to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Match.com's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Match.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-vitopena fixes it.
This email address isn't valid

Match.com

Customer service issue
Reported by GetHuman-vitopena
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 18325 others
0 customers following this

Timeline

GetHuman-vitopena started working on this issue
Dec 26th, 2018 11:10pm

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers