I cancelled my subscription and my profile but was then charged twice for $**.**. Once...

GetHuman1723262's customer service issue with Match.com from December 2018

2 views
 | 
17168 similar
 | 
0 following
Help with my Match.com issue
Next: our robot will wait on hold for GetHuman1723262 to get a Match.com rep on the line!
Always use the GetHuman Phone tocall Match.com. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1723262's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1723262 may need:
Name on the account, Your birthday, Email address on the account, and Your billing address
The issue in GetHuman1723262's own words
I cancelled my subscription and my profile but was then charged twice for $**.**. Once in August and once this month. I called to get a refund and they wanted me to give them remote access to my personal cell phone so they could see everything I'm doing on my phone while I'm downloading some random app and jumping through many hoops then they wanted my banking information!!!! All to "verify my identity". That's the biggest crock of ****. They are absolute crooks. They have my debit card number and took the money so why can't they put money right back on same card. Why all the nonsense fishy requirements to verify my identity. They are only place on the planet with such ridiculous fishy requirements.
GetHuman1723262 did not yet indicate what Match.com should do to make this right.
I have an issue with Match.com too
How GetHuman1723262 fixed the problem
We are waiting for GetHuman1723262 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Match.com's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Match.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1723262 fixes it.
This email address isn't valid

Match.com

Customer service issue
Reported by GetHuman1723262
Dec 9th, 2018 - 5 mons ago
I have an issue with Match.com too
Not resolved
Seen by 2 customers so far
Similar issue to 17168 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1723262 started working on this issue
Dec 9th, 2018 5:52pm