I cancelled my subscription and my profile but was then charged twice for $**.**. Once...

GetHuman1723262's customer service issue with Match.com from December 2018

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The issue in GetHuman1723262's own words
I cancelled my subscription and my profile but was then charged twice for $**.**. Once in August and once this month. I called to get a refund and they wanted me to give them remote access to my personal cell phone so they could see everything I'm doing on my phone while I'm downloading some random app and jumping through many hoops then they wanted my banking information!!!! All to "verify my identity". That's the biggest crock of ****. They are absolute crooks. They have my debit card number and took the money so why can't they put money right back on same card. Why all the nonsense fishy requirements to verify my identity. They are only place on the planet with such ridiculous fishy requirements.
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Customer service issue
Reported by GetHuman1723262
Dec 9th, 2018 - 5 mons ago
I have an issue with Match.com too
Not resolved
Seen by 2 customers so far
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GetHuman1723262 started working on this issue
Dec 9th, 2018 5:52pm