I've been wanting to contact you since I signed up because I'm virtually computer illit...

GetHuman1164436's customer service issue with Match.com from September 2018

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The issue in GetHuman1164436's own words
I've been wanting to contact you since I signed up because I'm virtually computer illiterate and I want to make certain I am mot refilled automatically when subscription expires. I conduct texts on a cell phone, not via computer. And, I have macular degeneration. So, seeing small things, pictures is quite difficult., &, I need help with above.* Also, today I received your text re, that, my account had possibly been compromised. I spent a long time trying to reset my password, but could not. I can't recall former Password* maybe, something about finally, at last. So, I'm unable to use the site, despite having paid for it. Please help! &, no more photos asking for verification of traffic lights, taxis, autos, etc., Too small images to make out, given the aforementioned. Thank you.
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Match.com

Customer service issue
Reported by GetHuman1164436
Sep 19th, 2018 - 6 mons ago
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Seen by 4 customers so far
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Timeline
GetHuman1164436 started working on this issue
Sep 19th, 2018 6:25am