I went to cancel my account probably a month ago and I thought I cancelled it but I gue...

GetHuman854120's customer service issue with Match.com from July 2018

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The issue in GetHuman854120's own words
I went to cancel my account probably a month ago and I thought I cancelled it but I guess I did the free little add on another month or * months or something like that. In the meantime I just saw that $** and some change hit my bank account which is spiraled me into the negative. I'm in the middle of a Health crisis with a life threatening autoimmune disease that is sent me to the hospital and doctors. I literally have stretched every penny this week that I can and woke up sobbing this morning because I cannot pay for my bills if the $** is not refunded. I can send you any kind of documents that you need to see so you know that I am legitimately in a financial crisis at the moment. I have health documents, I have pictures of my condition, please I'm begging you! I really need an exception to be made and to be refunded that $**. My rent is due, my health insurance is too, doctor bills are due, phone bill is due, I just don't have the money now and I've had to tighten up all spending. Please can you make an exception? I do plan on coming back to match when my health and finances are not in crisis mode. But I please need that money back as soon as possible, my account is going to be in the negative tomorrow morning.

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Customer service issue
Reported by GetHuman854120
Jul 6th, 2018 - 5 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 6077 others
0 customers following this
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GetHuman854120 started working on this issue
Jul 6th, 2018 8:51am