Match.com Customer Service Issues

I have been trying to reach match.com multiple times without success. I am unhappy with the automatic messaging to my contacts and the profile created for me that does not meet my standards. I prefer to manage my own profile and find this insulting. I have initiated a dispute with my credit card company and expect a prompt resolution. I am looking to cancel my subscription in a professional manner and hope for match.com's cooperation. Please contact me at [redacted] or email me at [redacted] to assist with cancelling my subscription. Thank you for addressing this issue promptly.

Hello, I need some assistance. I signed up for a subscription on match.com just 2 hours ago, but upon further thought, I've decided that I'm not comfortable with the idea of being observed by men. At this time, I'm not interested in dating or engaging with anyone. I requested to hide my profile, but the representative I spoke to couldn't cancel my subscription. I feel it's unfair that I'm being charged for a service I haven't even used. It's only been 2 hours since I subscribed. I hope you can understand where I'm coming from and help me out with this situation. Thank you.

I recently had a frustrating experience with a person I met online. Despite never meeting me in person, they accused me of playing games. I accidentally called them while at work when trying to dial my parents' number, but instead of understanding, they insulted me and called me names. I am not a player; I have dedicated 14 years to my job and am now looking for companionship. However, I feel deceived by the online platform requiring a membership fee of $[redacted].94 monthly, but only delivering disappointment. I am seeking a full refund and considering reporting this to the Better Business Bureau as I believe this is a scam.

I am frustrated as I need help with a technical issue on the dating site. I signed up on May 17th, paying through my phone. I usually logged in on my computer without any problems until I recently logged out and tried to sign back in. The site claimed my username, password, and email were all incorrect, which is not true. This mishap caused me to miss a date tonight and potentially miss others I had planned in the next two weeks. I paid over $[redacted] for this service and now unable to access my account. I seek urgent assistance to resolve this issue promptly so I can reconnect with these men and offer apologies without causing any inconvenience.

I did not want an automatic renewal or to be on Match.com anymore. I sent a message to a representative on May 28, [redacted], but never received a response. I explained that the email address associated with my Match.com account is inactive, preventing me from accessing my account. I was charged for another month's renewal, which I was not prepared for, and I am unable to log in. Despite providing my new email address and phone number, I did not receive any follow-up. I want a refund as promised within 48 hours of contact and I no longer wish to use Match.com. Thank you for helping me resolve this issue.

I encountered a problem when trying to make a payment on my Match account. Despite resolving the issue with my bank, I was unexpectedly denied access to my account. I have been charged for a subscription that I have been unable to utilize for over two months now. My subscription is set to expire on June 4th, but I seek assistance in regaining access to my account or receiving a refund. I am keen on continuing my membership if that is feasible; however, I would like my account access restored or funds returned if not. My details on the Match dating site are as follows: Name - Robert Lurkins, Username - Bobymill, Email - [redacted] I have attempted to communicate via email previously but received minimal assistance. I am hopeful for a prompt resolution. Thank you, Robert.

Subject: Unauthorized Match.com Subscription Renewal I recently experienced an issue with my Match.com subscription renewal. Unintentionally, I ended up purchasing an additional 3 months without prior planning. The transaction was deducted from my PayPal account without my explicit consent, totaling $77.97. Despite canceling my subscription, I was prompted to resubscribe to access messages from the platform. I unintentionally accepted the 3-month subscription offer. I kindly request a full refund of the $77.97, as I did not intend to extend my subscription. I believe my PayPal information should have been removed upon unsubscribing. Due to financial constraints, I cannot afford to invest in dating services currently. Attached is a copy of the PayPal transaction for your reference. Although I did not find the terms and conditions, I canceled my subscription within 5 minutes and seek a refund for the erroneous renewal. I did not read any messages to signify my lack of interest in resubscribing. I urge you to address this matter promptly. Thank you for your assistance. Warm regards, B.

I completed the steps to become a paying member, but my information wasn't accepted. I contacted my bank, Wells Fargo, to check if the payment went through. After updating my address, the payment was quicker the second time. The process seemed faster probably because my email and debit card information were already on file. The payment went through, but it says it will take 3 days to prepare my profile. I'm worried because even though the payment worked, I still can't send or receive messages, which defeats the purpose of paying for interaction. My email is [redacted]

I was charged £89.94 for an account I cannot access. I attempted to create an account before my current one but never received a confirmation email or had money deducted, so I believed the setup was unsuccessful and made a new one. Now I see charges for both accounts, and I only use and am content with the current one. I do not understand why I'm being billed for the previous account, especially when I couldn't confirm its activation or access it. I am seeking a refund of the £89.94 withdrawn on 16th May for the inaccessible account and request its removal from match.com.

I recently discovered that I was mistakenly re-billed for my Match.com subscription, which I believed was cancelled last December. Despite attempting to log in two weeks ago and being told my account was not active, I was charged again. I have not used the account in six months and do not plan to continue using it. I respectfully request a refund for the recent charge and to ensure my subscription is cancelled to prevent any future bills. Thank you for your assistance.

Some unexpected events occurred when some friends were at my home. While I was out, they decided to sign me up for a dating service as a prank without my consent, using our shared debit card. Upon realizing this, I was furious and reacted impulsively. They mistakenly used my daughter's email address due to a similar name. This situation has caused me distress as we manage our budget tightly. I am seeking assistance in getting a refund for the unauthorized charge made on my People’s United Bank debit card ending in [redacted]. I have no interest in participating in the dating service, as I am happily married and a grandmother. I demand the subscription be canceled promptly. Please remove my information from the account, especially the photo taken from my Facebook. I aim to resolve this matter swiftly without causing further complications. I plan to address this issue directly on Monday. Kindly confirm the cancellation via email or text to prevent any further fallout. Thank you for your cooperation. Warm regards, Suzanne Perewitz

I recently signed up for Match four days ago and was billed for a 3-month membership through my iTunes account. Unfortunately, my brief time on the platform has been unsatisfactory. I just discovered that my profile summary contains text I did not write, which does not represent my true self. Despite setting my age preference for males between 48-58, as a 51-year-old professional woman, I have received messages from much younger men, even as young as 24, which is distressing. I am requesting a full refund for the 4-day membership due to these issues. I hope to hear back from Match via email or phone regarding this matter promptly. I had hoped for a positive experience as advertised but have not found it so far. Thank you.

Hello! I had subscribed to Match some time ago, but my subscription renewed twice automatically, charging me $60 each time. I noticed these charges on my bank statement, although I haven't been able to log into my account as I can't recall my login details. I believe the account is associated with the email address I created specifically for Match - [redacted] Although I won't be able to use the service until mid-August due to a work trip, I am keen on starting fresh in September. Is it possible to receive a refund for the two automatic renewals, or at least for one renewal along with a complimentary six-month subscription to Match? I'm looking forward to using the service again, but I prefer to do so once I return in September. It's disappointing to have paid for the service without being able to utilize it. Thank you, Megan Moore 08/19/78

To whom it may concern, I am greatly disappointed with the service provided. The matches received did not align with my preferences as indicated. Receiving repeated matches of individuals I had already rejected, who were outside my specified age range and ethnicity, was disheartening. Despite articulating my criteria clearly in my profile, the matches did not reflect my preferences. The repeated match requests from older individuals were unwanted and discouraging. Extending my search criteria nationally still did not yield suitable matches. While I understand the nonrefundable policy, I believe that a service claiming to be the top dating app should prioritize customer satisfaction. Kindly refund the service fee to my credit card. I am dissatisfied with the service and the promised dating outcomes. Sincerely, C.J.

I signed up for the Match.com free 7-day trial. However, I did not receive any communication from you, and then my card was charged over $36. When I finally accessed your site today, I realized the issue was with the email address you sent it to. You sent it to [redacted] instead of my correct email, [redacted] I was unaware of having an account with you for almost a month until I checked my debit card transactions. I had not even attempted to log in until today, and it turns out I've been a member since the beginning of the month or a little before. I am extremely disappointed with your customer service and the lack of ability to reach you over the phone or in person during the week. I am seeking a full refund.

I canceled my subscription well before it expired, but I was still charged on June 10th, [redacted]. I lost my job and can't afford this charge, especially since I made sure my subscription wasn't set to renew. This charge caused my account to go into overdraft, leaving me with no money for gas or food for my kids. Please help me resolve this as soon as possible. Thank you, Wendy Fortson. I can be reached at [redacted] or [redacted] I took steps to prevent being charged again, and I need this error fixed. I am upset because I have successfully used Match before and understand how it works. I have already contacted my bank and changed my debit card to prevent future charges. Thank you for your help. Wendy Fortson.

I signed up for a three-month subscription under the impression that I would be charged $19.99 monthly, not the full amount upfront on my credit card. All was well until I discovered a pending transaction of $80 in total, including foreign exchange fees, which caught me off guard. I promptly contacted customer service, closed my account, and canceled my subscription on the same day I joined Match. I am only seeking a full refund for this unexpected charge. Despite having exchanged a few emails prior to noticing the charge, I was informed that a refund is not possible. I urge you to consider an exception in this case as I was unaware of the impending charge until I reviewed my bank account. This unexpected expense has disrupted my finances for the month, and I kindly ask for your understanding and assistance. Thank you.

I am seeking a full refund because I feel misled by the advertising on Match. I believed I was signing up for $19.99 monthly payments, but I was actually charged the full amount plus foreign exchange fees totaling $80 on my credit card, which I only discovered later that day. I cannot afford the $80 monthly charge; that's why I thought it was $19.99. Immediately upon seeing the charge on my bank statement, I canceled my subscription and hid my profile. Unfortunately, customer service informed me that I am no longer eligible for a refund due to having sent a few emails. I am disappointed with how this situation has been handled, especially since my sister recommended Match to me.

I made a one-time payment to Match.com in [redacted], discontinued my use of the service in early [redacted], and closed my account. Recently, upon attempting to log in, I discovered my account was suspended. Contrary to this, I noticed charges of £59.94 on my credit card statement this month and in December [redacted]. I did not authorize these payments as my account was inactive at the time. I request a refund for these unauthorized charges and any others made during the period my account was not in use. I am confident that you will address and resolve this matter promptly. Best regards

I have recently received another email from your site, even though I have tried to remove my information and unsubscribed. I opened the email to understand why I am still receiving them and found a pop-up stating that using the site implies agreeing to a subscription. The automatic nature of this is concerning. Please delete my information from your site and refund any charges if applicable, as this is the third time I have had to address this issue. I used to recommend your site, but now I find the process of removing my information, especially billing details, to be problematic and feels like theft. As a single mother, I cannot afford to deal with this situation.