I have been charged £**.** on an account I cannot access. I tried to set up a account b...

GetHuman759291's customer service issue with Match.com from June 2018

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The issue in GetHuman759291's own words
I have been charged £**.** on an account I cannot access. I tried to set up a account before the one I currently use but I did not get a confirmation email and no money came out my account at the time so I assumed the old account setup did not work and registered for a new one. Now I have been charged for the first one that I cannot access, as well as for my current account. I am happy with the one month account I have right now and do not understand why I have been charged for the previous account that I had no confirmation that it’s setup was complete and I cannot access it. If possible I would like to be refunded the £**.** which was withdrawn from my account on the **th May for this unaccessible account of mine and for it to be completely removed from match.com please.
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Match.com

Customer service issue
Reported by GetHuman759291
Jun 7th, 2018 - a yr ago
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Timeline
GetHuman759291 started working on this issue
Jun 7th, 2018 12:29pm