To whom it may Concern, * I am not sure how this works, but somehow I purchased ano...
GetHuman755247's customer service issue with Match.com from June 2018
Help with my Match.com issue
First: share to improve GetHuman755247's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman755247 to get a Match.com rep on the line!
Always use the GetHuman Phone tocall Match.com. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman755247 may need:
Name on the account, Your birthday, Email address on the account, and Your billing address
The issue in GetHuman755247's own words
To whom it may Concern, * I am not sure how this works, but somehow I purchased another * months on my subscription on Match.com that I didnt plan on purchasing. Next thing I know $**. ** was taken out of my PayPal. I remember setting up myPayPal, but after i cancelled subscription, I thought PayPal information would be deleted as well. I was on match.com tonight because I got an email stating my matches, and I was going to look at them, but also noticed a message and I had to resubscribe to read message.* I didn't even plan to read the message yet somehow clicked on the * month subscription. I want a refund on my full $**.**, because I didnt plan to resubscribe. Please let me know how to go about this. My PayPal info should not still be on my account if I have unsubscribed. I just don't have the money to spend on dating at the moment and that's why I didn't resubscribe when the last one was up. I have attached a copy of my PayPal where it took the * months out. I want it refunded. I couldn't find terms and conditions, but I cancelled within * minutes and I want a refund. .I didnt even read the message I had to show that I'm not interested in a resubscription. Please please contact me as soon as possible. Thanks so much. Brooke
GetHuman755247 did not yet indicate what Match.com should do to make this right.
I have an issue with Match.com too
How GetHuman755247 fixed the problem
We are waiting for GetHuman755247 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Match.com customer problems.