I was to be issued a replacement card due to a fraudulent charge. I have not received t...

GetHuman-waynesni's customer service issue with MasterCard from April 2018

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Help with my MasterCard issue
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Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
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The issue and preferred resolution, in GetHuman-waynesni's own words:
I was to be issued a replacement card due to a fraudulent charge. I have not received the card and it has been almost two weeks. I have attempted to tract the card through Master Card but have been told three different times to contact Experian or other credit bureaus. They could not help so I am left with no answer. Should I cancel my account or is there someone that can help?
I trust that MasterCard will make this right and come up with a resolution that is fair.
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MasterCard

Customer service issue
Reported by GetHuman-waynesni
Apr 26th, 2018 - 3 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman-waynesni started working on this issue
Apr 26th 9:35pm