Been trying to straighten this claim out now going on *th week. I have spoken to no les...

GetHuman4872205's customer service issue with Massachusetts Department of Unemployment Assistance from May 2020

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The issue in GetHuman4872205's own words
Get help and answers ... Been trying to straighten this claim out now going on *th week. I have spoken to no less than * individuals, and have sent two certified letters. Today I did manage to get a text access, and was connected with * DUA reps,, then was disconnected. My contact info is as follows Phone: (***)***-****, Claimant ID ********. There no contact other than, that last one disconnected. I have not received any solutions from DUA as to the nature of the problem. My Benefit year is **********-**********
Absolutely horrible system, poor information, lack of contact, multiple layers of bureaucracy, poor management, no troubleshooting guidelines for customer to make it easier. Problems abound because no ownership of accountability is given. No call backs, multiple employees handle the claim, yet no follow up, no employee identities as to a point person to resolve, no callback phone numbers or extensions. Worst experience in my life now moving into the *th week, still unresolved. As a veteran I have seen some ugliness of government performance, this is just as bad, but is just another example of a nation in decline. It fits in with everything wrong with failure of the government that is blatantly evident in this modern era.
Performance to actually solve it.
Did not expect this nightmare!
I will contact Elected Representatives to try and make this better.
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Massachusetts Department of Unemployment Assistance

Government
Customer service issue
Reported by GetHuman4872205
May 26th, 2020 - a year ago
Not resolved
Seen by 22 customers so far
Similar issue to 814 others
0 customers following this
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Timeline

GetHuman4872205 started working on this issue
May 26th, 2020 5:55pm
GetHuman4872205 indicated the issue is not fixed yet.
May 27th, 2020 3:54pm
GetHuman4872205 indicated the issue is not fixed yet.
May 27th, 2020 3:55pm

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