Massachusetts Department of Unemployment Assistance Customer FAQ

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To claim previous weeks of unemployment that have just been approved in Massachusetts, you need to claim each week separately. You usually do this online through the Unemployment Insurance Online System. You need to provide information including the number of hours you worked and your gross earnings for each week. Remember, when answering the questions in your weekly claim, you should be answering for the week that just ended. If you worked during that week, report your gross earnings, not take-home pay. It's important to make claims for each week you are unemployed as soon as your allowed to ensure you receive all benefits you are eligible for.