Been trying to reach Mass Save for three days !

GetHuman5316794's customer service issue with from September 2020

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The issue in GetHuman5316794's own words
Trying to reach Mass Save so that I can get an approval number so that a contractor can begin work on replacing old oil heat system. ... Need an approval number so that a contractor can begin work on changing my oil heating system to gas heat , plus installing a*c , and humidifier, and air cleaner as soon as possible.
They don’t realize people need to get things done and their long wait times on answering the phone or even getting back to you after leaving a message to call you, are ridiculous!
I wish they would get back to me as right away, so that I can begin this project!
I’ve been a customer of National Grid for over ** years.
I tried calling and left my phone numbers twice. Left my email with them and no reply. How is anyone supposed to get something done if no one answers the phone?
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Customer service issue
Reported by GetHuman5316794
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 5 others
0 customers following this
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GetHuman5316794 started working on this issue
Sep 30th, 2020 2:47pm
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Sep 30th, 2020 2:47pm
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Sep 30th, 2020 2:59pm