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MassSave.com Customer FAQ

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What is MassSave.com's Phone Number?

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Recent MassSave.com Customer Questions

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Eligibility and Participation

Who is eligible for MassSave programs?

Mass Save programs generally cater to residential customers receiving electricity or natural gas from participating...
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Can I participate in MassSave programs if I rent my home?

Renters are welcome to join Mass Save programs, which aim to help both homeowners and tenants by offering energy efficiency...
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Are there income-based eligibility requirements for MassSave programs?

Yes, MassSave has income-based requirements for some programs, particularly for low-income households. These programs offer...
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How often can I participate in MassSave programs?

Individuals can typically participate in Mass Save programs multiple times, though specific eligibility guidelines and...
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Programs and Offerings

What types of energy efficiency programs does MassSave offer?

Mass Save provides a variety of energy efficiency programs for both homes and businesses aimed at reducing energy usage and...
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What is the HEAT Loan Program and how does it work?

The HEAT Loan Program helps Massachusetts homeowners fund energy efficiency upgrades by offering low-interest loans. After a...
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Can I combine MassSave rebates with other incentives or tax credits?

Individuals can typically combine MassSave rebates with other incentives or tax credits, yet specific restrictions may apply....
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Can I receive a rebate for appliances purchased outside of MassSave?

Rebates for appliances usually apply only to purchases made through MassSave's approved retailers or the program itself. Items...
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Home Energy Assessments

What should I expect during a home energy assessment?

During a home energy assessment with the Mass Save Program, homeowners can anticipate an in-depth evaluation of energy...
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What steps should I take before my home energy assessment?

Homeowners can prepare for a Mass Save energy assessment by collecting utility bills, making all areas of the house accessible,...
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How does the MassSave Home Energy Assessment program work for landlords?

The Mass Save Home Energy Assessment program helps landlords identify energy-saving opportunities in their rental properties...
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Rebates and Documentation

How are MassSave program rebates applied to my energy bills?

The Mass Save program offers rebates for energy efficiency improvements, but these do not directly reduce your energy bills....
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What documentation do I need to submit for rebates?

When applying for rebates through the Mass Save program, applicants need to submit a completed rebate application form, proof...
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Are there specific contractors I must use for MassSave projects?

Mass Save does not mandate the use of specific contractors but recommends working with their approved network for a better...
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Is there a timeline for receiving rebates after applying?

The timeframe for receiving rebates from Mass Save after applying can differ based on various factors, including the type of...
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