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The issue in GetHuman1493308's own words
We recently traveled staying at the Marriott Residence Inn, Spokane Valley, WA, USA**Our bed was as a rock, I am sure we were sleeping on a "foundation or box springs" not on a mattress having previously sold mattresses I know this was not a mattress. when we told the desk they gave us "*** points".**You know the bed was so hard we had to take the cushions off the sofa, put them on the bed to even get to sleep. This was the single WORST night of sleep I have EVER had in my entire life.**So this is my thought... we paid for a good nights sleep and your hotel failed to provide what we paid for... there are * options:**.) Marriott keeps your "*** points" then you refund us the ENTIRE charges paid **.) Marriott lets us keep the "*** points"(for the inconveniences) AND you give us one free night at the Marriott hotel of our choosing.**Sincerely,*Paul and Marla Mousseau***** Traufer Ave.*Helena, MT *************-**** or ***-***-****
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