We recently traveled staying at the Marriott Residence Inn, Spokane Valley, WA, USA**Ou...

GetHuman1493308's customer service issue with Marriott Hotels and Resorts from November 2018

40 views | 123 similar | 0 following
Help me with my issue
Next: our robot will wait on hold for GetHuman1493308 to get a Marriott Hotels and Resorts rep on the line!
Always use the GetHuman Phone to call Marriott Hotels and Resorts. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1493308's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1493308 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1493308's own words
We recently traveled staying at the Marriott Residence Inn, Spokane Valley, WA, USA**Our bed was as a rock, I am sure we were sleeping on a "foundation or box springs" not on a mattress having previously sold mattresses I know this was not a mattress. when we told the desk they gave us "*** points".**You know the bed was so hard we had to take the cushions off the sofa, put them on the bed to even get to sleep. This was the single WORST night of sleep I have EVER had in my entire life.**So this is my thought... we paid for a good nights sleep and your hotel failed to provide what we paid for... there are * options:**.) Marriott keeps your "*** points" then you refund us the ENTIRE charges paid **.) Marriott lets us keep the "*** points"(for the inconveniences) AND you give us one free night at the Marriott hotel of our choosing.**Sincerely,*Paul and Marla Mousseau***** Traufer Ave.*Helena, MT *************-**** or ***-***-****

GetHuman1493308 did not yet indicate what Marriott Hotels and Resorts should do to make this right.

How GetHuman1493308 fixed the problem

We are waiting for GetHuman1493308 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Marriott Hotels and Resorts's attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1493308 fixes it.
This email address isn't valid

Marriott Hotels and Resorts

Customer service issue
Reported by GetHuman1493308
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 40 customers so far
Similar issue to 123 others
0 customers following this

Timeline

GetHuman1493308 started working on this issue
Nov 4th, 2018 5:43pm