The issue and preferred resolution, in GetHuman-micklinr's own words:
I don't seem able to get online to make a comment on the following product which I bought from your store yesterday. I have tried requesting a new p***word. So far have I not received anything. Product T******* ladies mixed blue*white cardigan. Surprisingly for M & S a very cheap finish of two hook and eyes which continually catch the loose threads of the item
I trust that Marks & Spencer will make this right and come up with a resolution that is fair.
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