Bonjour,**I'm trying to register my new MJ Home device. I'm using my MacBook Pro **** r...

GetHuman-michel_t's customer service issue with MagicJack from October 2019

Help with my MagicJack issue
The issue in GetHuman-michel_t's own words
Bonjour,**I'm trying to register my new MJ Home device. I'm using my MacBook Pro **** running Mojave and when I'm clicking 'Place Order' button, I have a wheel appearing and then the message: "An error occurred while retrieving the information requested." I also have a window that appeared that says something about a "lipo" command in French (my MacOS is set to French).*I can be reached at (***) ***-****

GetHuman-michel_t did not yet indicate what MagicJack should do to make this right.

How GetHuman-michel_t fixed the problem
I was using the USB extension that came with the MJ Home between both the AC Adapter and the MJ device. When I do that, the ethernet port does not blink. I only needed to take the USB extension out of the way and connect both the AC Adapter straight through the MJ device and voil*, the ethernet port is blinking. This is something that should be documented clearly in the instructions that come with MJ. Technical support did not really help with this btw. They should know better.
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MagicJack

Customer service issue
Reported by GetHuman-michel_t
Oct 14th, 2019 - 2 years ago
Fixed
GetHuman-michel_t shared how to fix
Seen by 15 customers so far
Similar issue to 6615 others
0 customers following this
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Timeline

GetHuman-michel_t started working on this issue
Oct 14th, 2019 2:14pm
GetHuman-michel_t confirmed the issue is fixed. Hooray!
Oct 16th, 2019 1:12am
GetHuman-michel_t confirmed the issue is fixed. Hooray!
Oct 16th, 2019 1:17am

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